support.avaya.com Open in urlscan Pro
23.36.237.43  Public Scan

Submitted URL: https://www.c3000-support.de/
Effective URL: https://support.avaya.com/
Submission: On September 30 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 1 forms found in the DOM

<form><span class="fieldset">
    <p><input type="checkbox" value="check" id="chkMain" checked="checked" class="legacy-group-status optanon-status-checkbox"><label for="chkMain">Active</label></p>
  </span></form>

Text Content

Cookie Notice

We use cookies to deliver the best browsing experience, personalize content,
serve targeted advertisements and analyze site traffic. You can find out more or
switch cookies off if you prefer by clicking "Change Settings." If you click
"Accept All Cookies", you consent to our use of cookies. You will be able to
withdraw your consent at any time in the Cookie Preference Center, which is
available in the footer of our website.


Close
Accept All Cookies
Change Settings


 * How Avaya Uses Cookies

 * Strictly Necessary (Essential) Cookies

 * Performance and Analytics Cookies

 * Functionality and Customization Cookies

 * Advertising (Targeting) Cookies

 * Cookie Statement

Cookie Preference Center

Active

Always Active



Save Settings

Accept All Cookies

Skip navigation
Login Register Now
• Search Tips
* Username or password are incorrect
 * Support by Product
    * Product-specific Support
    * Documents
    * Downloads
    * Forums

 * My Information
    * SSO login Profile
    * Explore Accounts / Sold-to's
    * Sold-to Lookup Tool
    * Show my Company Administrators

 * Diagnostics & Tools
    * Diagnostics & Tools Lookup
    * Global Registration Tool
    * PLDS
      

 * Service / Parts Requests
   
   
   SERVICE REQUESTS
   
    * Create Service Request
    * Manage Service Requests
   
   
   PARTS REQUESTS
   
    * Support Agreement / Registered Parts Replacement
    * Provisioning DOA
    * Logistics / Shipping Claims
    * Non-Registered Warranty Parts
      
   
   
   DISTRIBUTOR
   
    * Distributor Claim Upload
    * Stock Rotation Request

 * Help
    * Videos And Articles
    * Contact Avaya Support
    * Forums
    * IT ticket Help
    * Menu Choice Definitions


Latest News

 * Weather Event Support:For emergency preparation, BCP, & disaster recovery
   information, click  here. 

 * Adobe Flash EOS – December 2020 !!  Click here for Information.

 * Aura / AES / Elite R7 goes EoS and EoMS on Dec 14, 2020 - click here.for more
   details

 * https://sso.avaya.com changed to https://myprofile.avaya.com.  Click here for
   the updated User Guide and Click here for the Updated Admin Guide.

 * Get help now! New Avaya COVID-19 Assistance, click here.

 * Follow best practices, including these Best Practices for engineering
   settings for the Avaya Session Border Controller

COVID-19 ASSISTANCE! 

AVAYA’S GLOBAL CUSTOMER SERVICE AND SUPPORT TEAMS ARE HERE TO ASSIST YOU DURING
THE COVID-19 PANDEMIC. WE CAN REVIEW POTENTIAL OPTIONS FOR YOUR UNIQUE
SITUATION, INCLUDING COMPLIMENTARY REMOTE WORK SOLUTIONS AVAILABLE NOW. TO BEGIN
YOUR 90 DAYS FREE AVAYA SPACES OFFER (VIDEO AND VOICE CONFERENCING
SOLUTION),CLICK HERE.

FOR A COMPREHENSIVE VIEW OF AVAYA SUPPORT AND OFFERS, CLICK HERE.

FOR ALL OTHER ASSISTANCE INCLUDING SUPPORT IN SETTING UP YOUR SOLUTION, PLEASE
LOG ON TO CREATE A SERVICE REQUEST.

Register now to take full advantage of AVAYA Support

Register >

SOFTWARE POLICY CHANGE



S/W Policy Change for specific products and releases was effective May 31,
2018.  If you didn't download affected software  Click here to learn more.

 

 

Click for information on the           SSO Login Inactivity / Expiry Policy



                                                                                                                                                                                                        





                                                                                                                                                                                               



GET STARTED...

[product version] [product version]


COMPANY NEWS


 * WEATHER EVENT SUPPORT:  FOR EMERGENCY PREPARATION, BCP, & DISASTER RECOVERY
   INFORMATION, CLICK HERE.

 * 60-day trial to Avaya Spaces : To keep your teams connected, take advantage
   of our free 60-day trial to Avaya Spaces, our cloud-based meeting and
   collaboration app.

 * Adobe Flash EOS – December 2020,  Click here for Information.

 * Get help now! New Avaya COVID-19 Assistance, click here for info.

 * Follow best practices, including these Best Practices for engineering
   settings for the Avaya Session Border Controller

 * Click here to learn more regarding the Single Sign On (SSO) Account Policy
   Change.




TOOLS

 * Product Compatibility Matrix
 * Software Compatibility Audit
 * Customer Authorization Tool (CAT)
 * All Tools >


COMMUNITY

 * Support Forum
 * DevConnect
 * Avaya Documentation Center


TRAINING

 * Customer & Partner Training
 * Equipment Certification


HELP & POLICIES

 * Contact Avaya Support
 * Support Help
 * Policies & Legal
 * More Resources
 * Emergency Preparedness


ALERTS & REPORTS

 * Service Request Alerts - External users
 * Set E-Notifications
 * Follow on Twitter

 * About Avaya
 * Contacts
 * Careers
 * Site Map

 * Terms of Use
 * Cookies
 * Privacy Statement
 * © 2021 Avaya Inc.



You are now leaving Avaya Support and entering the Avaya Learning website.

Continue



This functionality is only available to customers and partners who are logged
in. Please sign in now or Register using the Register Now! Link








YOUR SSO LOGIN DOES NOT HAVE ANY SOLD-TO’S ASSOCIATED TO IT. TO EXPERIENCE THE
FEATURES OF AVAYA'S SUPPORT WEBSITE, ASSOCIATE A SOLD TO TO YOUR SSO LOGIN,
CLICK HERE TO LEARN HOW

OK




YOUR SUPPORT REGISTRATION HAS BEEN RECEIVED AND IS IN THE APPROVAL PROCESS. YOUR
COMPANY ADMINISTRATOR IS REVIEWING YOUR REQUEST IN ORDER TO APPROVE YOUR LOGIN.
YOU WILL RECEIVE A CONFIRMATION EMAIL UPON APPROVAL. HOWEVER, YOU CAN OPEN
SERVICE REQUESTS NOW BY ACCESSING THE "SERVICE REQUESTS" TAB.

OK







TIPS FOR SEARCHING AVAYA SUPPORT


A good query consists of three things:

 * Product or Category
 * Issue / Symptom / Procedure
 * General Details

 Enclose exact words or phrases in double quotes. Include plus (+) to require
words, minus (--) to exclude words, and OR between words. i.e. forwarding OR
coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\,
....)

 

The more exact the phrases are to the actual title or string of text in a
document, the better the results


Close












WOULD YOU LIKE TO CHAT WITH ONE OF OUR SUPPORT AGENTS?

Yes No Ask Me Later
Ava and Web Chat functionality is only available to customers and partners who
are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
Your access to this functionality is prohibited.


Session Expired .Please relogin!



Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while
using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by
visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your
product and release to find the latest Product and Support Notices, the latest
and top documentation, latest downloads, and the Top Solutions that agents are
using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your
problems and to engage Avaya Live Agents through Web Chat.  We are set up for
collaborating with you with screen sharing and Web Talk.

Close










This is a HIPAA compliant Account.

Please use https://avaya.service-now.com for support requests.



Please provide additional details
* Required






Report Provisioning DoA Parts is only available to Avaya SSO users who are
logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Logistics / Shipping Claims is only available to Avaya SSO users who are logged
in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Make a hardware warranty claim is only available to Avaya SSO users who are
logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Distributor PDOA Upload is only available to Avaya Business Partners and
Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Distributor functionality is only available to Employees or to Avaya
Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




The Sold To for the criteria provided must be associated to your SSO login. To
validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator




EMEA LFS Hardware Return is only available to Avaya Business Partners which
belong to EMEA region




The SO / PO entered is either not valid or not associated with the Sold To
provided.




Serial Number can not be same




Loading...