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 1. 
    Security basics

 1. 
    Support
    
 2. Account Security & Verification
    
 3. Account Security
    
 4. Security basics

Securing your Kraken account and digital life
At Kraken, we prioritize and invest heavily in security. However, don't let this
put your own guard down. No amount of security on our end can make up for
inadequate personal security.
It is vital for clients to take advantage of the account security tools and
advice that we offer and to never share access to the account with anyone else.

SECURING YOUR KRAKEN SIGN-IN


 1. 1
    Never allow anyone to create or manage an account on your behalf.
 2. 2
    Choose a username that is hard to guess and not used on any other website.
    Never share your username with anyone.
 3. 3
    Create a password that is long (at least 15 characters) and that is not used
    on any other website.
 4. 4
    Set up Sign-in 2FA, ideally using multiple Passkeys. This is the most
    important security feature. Additionally, enabling a sign-in 2FA activates
    Step-up 2FA, which is an extra step that is required anytime you want to
    add, edit or remove any 2FA settings on your account. Once a change to your
    Kraken account is requested, you will be prompted to confirm your sign-in
    2FA again. This must be entered correctly before any changes can be made to
    the 2FA settings on your account.
    > Warning about sign-in 2FA backups: A poorly stored 2FA backup can be
    > counterproductive and result in your 2FA being compromised. If you are
    > worried about losing your sign-in 2FA, set up multiple Passkeys and a
    > Master Key (see point 5 below).
    > Warning about authenticator apps: that use cloud storage: If their cloud
    > storage is hacked, it can compromise your sign-in 2FA.

 5. 5
    Set up a Master Key to have additional protection from password resets (in
    case your email is compromised) and as a backup for your sign-In 2FA.
    IMPORTANT: Make sure the Master Key is set up using a different method from
    your sign-In 2FA. For example, if you use a Hardware Security Key for
    sign-In 2FA, then use an authenticator app or a different Hardware Security
    Key for the Master Key.
 6. 6
    Beware of phishing scams. Even sign-In 2FA can't protect your account if you
    enter it on a phishing website or share it with a scammer.
 7. 7
    Only use Kraken's official mobile apps. Third-party mobile apps using
    Kraken's name or asking for your Kraken credentials are forms of phishing.

SECURING YOUR EMAIL


If the email account registered to your Kraken account is compromised, it can be
used to request your username, reset your password and approve withdrawals.
Note: We strongly recommend setting up an email account that you only use for
Kraken.
 1. 1
    Create a password using the same tips as for your Kraken password, but make
    the email password different.
 2. 2
    Set up sign-In 2FA just as you would for your Kraken account and don't use
    the SMS option if your email provider offers it.
 3. 3
    Remove your phone numbers from your email account.
 4. 4
    Check your settings and activity. See our securing your email account
    guide for more details.
 5. 5
    Set up PGP (for Advanced clients). If your email application supports PGP,
    enter your PGP public key in your Kraken account settings to receive signed
    and encrypted email from us. 
    PGP encryption makes it so that even if your email address is compromised,
    the hacker won't be able to read your automated emails from Kraken unless
    they also have your private key.
    PGP signing allows you to verify the authenticity of emails claiming to be
    from Kraken. This can help prevent you from falling for phishing scams.

SECURING YOUR INTERNET


A compromised internet connection can steal your sign-in details and direct you
to phishing sites. Here are some ways you can secure your internet connection:
 1. 1
    Router password. Change the default password on your home internet router.
    Keeping the default password will allow any stranger from the internet to
    gain control over your router. To prevent brute force attacks, use a long
    phrase (rather than a single word) along with numbers and symbols.
 2. 2
    WiFi password. Make sure your WiFi network is password protected. This is
    separate from the router password.
 3. 3
    Guest network. Create a guest network if your router has that option and
    keep the main network private for your devices only.
 4. 4
    Avoid public WiFi. Use your mobile data plan instead. If you have to use
    public WiFi, make sure to have a reputable VPN (avoid free VPNs).

SECURING YOUR DEVICES


 1. 1
    A compromised device can log everything you type into it and mobile devices
    are the most common way to use two-factor authentication (2FA). 
 2. 2
    Device password. Create a secure passphrase and use fingerprint sign-in if
    possible. Avoid easy to guess pins and sign-in patterns. 
 3. 3
    Don't share your device. Don't get guilted by friends and family to share
    access and passwords to your devices, especially if you use those devices
    for your 2FA.
 4. 4
    Never give remote access. Some customer service teams will request remote
    access to your computer to help troubleshoot technical issues, but this is
    very dangerous and it is also the favorite technique of scammers. So always
    say 'No' to applications such as AnyDesk, TeamViewer, RemotePC and GoToMyPC.
    Kraken Support will never ask you to install remote access software!
 5. 5
    Avoid public devices. Only sign in from your personal devices.
 6. 6
    Avoid work devices for personal accounts. They are able to monitor and
    record your activity.

SECURING YOUR KRAKEN SETTINGS


Once you've finished verifying and setting up your Kraken account, you can add
even more protections in case your sign-in is compromised in any way.
 1. 1
    Set up two-factor authentication (2FA) for withdrawals, trading and API.
    However, the Global Settings Lock or Step-up 2FA must be enabled in order
    for these 2FAs to be effective.
 2. 2
    Enable the Global Settings Lock (GSL) to prevent changes to your account
    settings and withdrawal addresses — even if an attacker gains access to your
    account. Important: If you want the option to immediately turn off the GSL
    at any time, you'll need to setup the Master Key before enabling the GSL.
    Kraken Support cannot speed up GSL removal.

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These materials are for general information purposes only and are not investment
advice or a recommendation or solicitation to buy, sell or hold any cryptoasset
or to engage in any specific trading strategy. Some crypto products and markets
are unregulated, and you may not be protected by government compensation and/or
regulatory protection schemes. The unpredictable nature of the cryptoasset
markets can lead to loss of funds. Tax may be payable on any return and/or on
any increase in the value of your cryptoassets and you should seek independent
advice on your taxation position.

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