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support.sonicdrivein.com Open in urlscan Pro
2606:4700:4400::6812:2ba3  Public Scan

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Submitted URL: https://support.sonicdrivein.com/
Effective URL: https://support.sonicdrivein.com/ContactUs/EmailUs
Submission: On October 23 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 1 forms found in the DOM

POST /ContactUs/EmailUs

<form id="ContactUsForm" action="/ContactUs/EmailUs" method="post"><input name="__RequestVerificationToken" type="hidden" value="g92BsZc1m129CqBjRHxcwtImbkd27B9qfKeJsNet2LZRLF7B1gdYbF6doigIR6OpCKpXfOo8BTgmMvykvNOE1fh9huljoCBknvS8dQ9QnUE1">
  <div id="ValSum" tabindex="0" aria-label="Validation Summary" class="ValidationSummary DisplayNone">
    <div role="alert" class="validation-summary-errors DisplayNone">
    </div>
  </div>
  <div id="SlFocus"></div>
  <div class="FormSection">
    <a class="anchor" id="FirstNameAnchor"></a>
    <div class="FormSectionLabel">
      <label for="FirstName">First Name </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormFirstName" name="FirstName" placeholder="Enter first name" type="text" value="">
        <div class="FormValidationSpacer">
          <span asp-validation-for="FormFirstName"></span>
          <span class="field-validation-valid FormSectionValidationMsg" id="FirstName_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Right">
    <a class="anchor" id="LastNameAnchor"></a>
    <div class="FormSectionLabel">
      <label for="LastName">Last Name </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormLastName" name="LastName" placeholder="Enter last name" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="LastName_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Full">
    <a class="anchor" id="EmailAnchor"></a>
    <div class="FormSectionLabel">
      <label for="Email">Email Address </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormEmail" name="Email" placeholder="Enter email address" type="email" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="Email_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Full">
    <a class="anchor" id="PhoneNumberAnchor"></a>
    <div class="FormSectionLabel">
      <label for="PhoneNumber">Phone Number </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormPhoneNumber" name="PhoneNumber" placeholder="(XXX)XXX-XXXX" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="PhoneNumber_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection" id="VisitTimeDiv">
    <a class="anchor" id="VisitTimeAnchor"></a>
    <div class="FormSectionLabel">
      <label for="SalesHour">What Time of Day Did You Visit SONIC Drive-In? (required)</label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <select class="FormSectionTextbox ContactUsDropdownBox" id="FormSalesHour" name="SalesHour">
          <option value=""></option>
          <option value="Breakfast 4 AM - 10:59 AM">4AM-11AM</option>
          <option value="Lunch 11 AM - 1:59 PM">11AM-2PM</option>
          <option value="Afternoon 2 PM - 4:59 PM">2PM-5PM</option>
          <option value="Dinner 5 PM - 7:59 PM">5PM-8PM</option>
          <option value="Evening 8 PM - 3:59 AM">8PM-4AM</option>
          <option value="Not Related to a Visit">Not Related to a Visit</option>
        </select>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="SalesHour_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection" id="OrderTypeDiv">
    <a class="anchor" id="OrderTypeAnchor"></a>
    <div class="FormSectionLabel">
      <label for="OrderType">How Did you Palce Your Order? </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <select class="FormSectionTextbox ContactUsDropdownBox" id="FormOrderType" name="OrderType">
          <option value=""></option>
          <option value="Web (OA)">Web Order Ahead</option>
          <option value="SONIC APP (OA)">SONIC APP Order Ahead</option>
          <option value="Drive-thru">Drive-thru</option>
          <option value="Red Button">Red Button</option>
          <option value="3rd Party Delivery">3rd Party</option>
          <option value="No Order">Not Related to a Visit</option>
        </select>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="OrderType_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Full" id="TicketNumberDiv">
    <a class="anchor" id="TicketNumberAnchor"></a>
    <div class="FeedbackLabel">
      <label for="TicketNumber">Ticket Number (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <label class="DisplayNone formLabel" id="ticketNumberLabel">To find the Ticket #, go into the app and select the bottom left circle. Select your name and then Transaction History. The Ticket # is in the top right.</label>
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormTicketNumber" name="TicketNumber" placeholder="" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="TicketNumber_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="DisplayNone FormSection Full" id="AppVersionDiv">
    <a class="anchor" id="AppVersionNumberAnchor"></a>
    <div class="FeedbackLabel">
      <label for="AppVersionNumber">App Version Number (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <label class="formLabel">To find the app version number go into the app and select the bottom left circle. Select support and the version number at the bottom of the list.</label>
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormAppVersionNumber" name="AppVersionNumber" placeholder="" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="AppVersionNumber_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="DisplayNone FormSection Full" id="StallNumberDiv">
    <a class="anchor" id="StallNumberAnchor"></a>
    <div class="FeedbackLabel">
      <label for="StallNumber">Stall Number? (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormStallNumber" name="StallNumber" placeholder="" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="StallNumber_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="DisplayNone FormSection Full" id="ErrorMessageDiv">
    <a class="anchor" id="ErrorMessageAnchor"></a>
    <div class="FeedbackLabel">
      <label for="ErrorMessage">What error message did you receive? (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormErrorMessage" name="ErrorMessage" placeholder="" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="ErrorMessage_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="DisplayNone FormSection Full" id="ExactStepsDiv">
    <a class="anchor" id="ExactStepsAnchor"></a>
    <div class="FormSectionLabel">
      <label for="ExactSteps">What are the exact steps you took before the issue occurred? (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <textarea class="optionalTextArea ContactUsTextBoxClickable" cols="20" id="FormExactSteps" maxlength="32000" name="ExactSteps" placeholder="" rows="2"></textarea>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="ExactSteps_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="DisplayNone FormSection Full" id="AnythingElseDiv">
    <a class="anchor" id="AnythingElseAnchor"></a>
    <div class="FormSectionLabel">
      <label for="AnythingElse">Anything else we should know? (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <textarea class="optionalTextArea ContactUsTextBoxClickable" cols="20" id="FormAnythingElse" maxlength="32000" name="AnythingElse" placeholder="" rows="2"></textarea>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="AnythingElse_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Full" id="OrderNumberDiv">
    <a class="anchor" id="OrderNumberAnchor"></a>
    <div class="FeedbackLabel">
      <label for="OrderNumber">Order ID Number (optional)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox ContactUsTextBoxClickable" id="FormOrderNumber" name="OrderNumber" placeholder="" type="text" value="">
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="OrderNumber_validationMessage" tabindex="0"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection" id="StoreNumberDiv">
    <a class="anchor" id="StoreNumberAnchor"></a>
    <div class="FormSectionLabel">
      <label for="StoreNumber">Store Number </label>
      <p>*</p>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <input class="FormSectionTextbox ContactUsTextbox" id="FormStoreNumber" name="StoreNumber" placeholder="" readonly="True" type="text" value="">
        <div>
          <p>Please use the Store Locator to determine your Store Number</p>
        </div>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="StoreNumber_validationMessage"></span>
        </div>
      </div>
    </div>
    <div>
      <button type="button" id="StoreLocLaunch">Store Locator</button>
    </div>
  </div>
  <div class="FormSection Full" id="CommentDiv">
    <a class="anchor" id="CommentAnchor"></a>
    <div class="FormSectionLabel">
      <label for="Comment">Please describe with as much detail as possible (specific items, names, etc.) (REQUIRED)</label>
    </div>
    <div class="FormSectionEntry">
      <div class="FeildValidationConstraint">
        <textarea class="TextArea ContactUsTextBoxClickable" cols="20" id="FormComment" maxlength="32000" name="Comment" placeholder="Can you tell us a little more about what we can help you with?
The more details you provide, the better." rows="4"></textarea>
        <div> * 2500 characters available. </div>
        <div class="FormValidationSpacer">
          <span class="field-validation-valid FormSectionValidationMsg" id="Comment_validationMessage"></span>
        </div>
      </div>
    </div>
  </div>
  <div class="FormSection Full">
    <div class="FormSectionLabel"> Attach a screenshot (optional) </div>
    <div class="FormSectionEntry">
      <div id="fileUploader" class="dropzone dz-clickable">&nbsp;<div class="dz-default dz-message"><span>
            <div class="DZDropMsgWrapper"><span class="DZDropMsg">Click to upload a screenshot</span> <span class="DZDropMsgIcon">+</span></div>
          </span></div>
      </div>
      <div class="FormValidationSpacer"></div>
    </div>
  </div>
  <input id="Attachment" name="Attachment" type="hidden" value="">
  <div class="ContactUsFormFullRow ContactUsFormButtonRow">
    <input type="submit" id="ContactUsFormButton" class="FormSubmitButton" value="Submit">
    <button id="GoBack" type="button" class="GoBackButton">Go Back</button>
  </div>
  <input id="FormType" name="FormType" type="hidden" value="">
</form>

Text Content

Menu
Locations
Careers
Kids
Deals
Gift Cards

Order Now
x
Menu
Locations
Careers
Kids
Deals
Gift Cards
SONIC® App


LET US KNOW


HOW WE'RE DOING!


CONTACT US

Reason for Contact?


DRIVE-IN OR ORDER AHEAD


SERVICE AT A DRIVE-IN


COMPLIMENT


THE MOBILE APP TECHNICAL COMMENTS


OTHER

The food or beverage I ordered at the Drive-In or through Order Ahead
The service I received at a Drive-In
Compliment
Mobile App Technical Comments
Other

Please visit our Frequently Asked Questions page to see if your question has
been answered. If not, please let us know how we can assist you. For customers
requesting email correspondence please expect a response back within one week.

First Name

*


Last Name

*


Email Address

*


Phone Number

*


What Time of Day Did You Visit SONIC Drive-In? (required)

*

4AM-11AM 11AM-2PM 2PM-5PM 5PM-8PM 8PM-4AM Not Related to a Visit

How Did you Palce Your Order?

*

Web Order Ahead SONIC APP Order Ahead Drive-thru Red Button 3rd Party Not
Related to a Visit

Ticket Number (optional)
To find the Ticket #, go into the app and select the bottom left circle. Select
your name and then Transaction History. The Ticket # is in the top right.

App Version Number (optional)
To find the app version number go into the app and select the bottom left
circle. Select support and the version number at the bottom of the list.

Stall Number? (optional)

What error message did you receive? (optional)

What are the exact steps you took before the issue occurred? (optional)

Anything else we should know? (optional)

Order ID Number (optional)

Store Number

*

Please use the Store Locator to determine your Store Number


Store Locator
Please describe with as much detail as possible (specific items, names, etc.)
(REQUIRED)
* 2500 characters available.

Attach a screenshot (optional)
 
Click to upload a screenshot +

Go Back

For immediate assistance you can also contact us at
1-866-OKSONIC(1-866-657-6642).

 
Back
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