my.refinitiv.com
Open in
urlscan Pro
143.204.215.14
Public Scan
URL:
https://my.refinitiv.com/content/mytr/en/productsupport.html
Submission: On April 26 via api from BE — Scanned from DE
Submission: On April 26 via api from BE — Scanned from DE
Form analysis
2 forms found in the DOMGET /content/mytr/en/searchpage.html
<form id="searchform" action="/content/mytr/en/searchpage.html" method="GET">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="searchLanguage" value="en-us">
<div class="input-group col-md-12">
<input type="text" class="form-control input-lg search-box paragraph m" id="q" name="q" autocomplete="off" placeholder="Search Products, Resources, ...">
<span class="input-group-btn">
<button class="btn btn-default btn-lg" type="button" onclick="redirectPage()">
<img src="/etc/designs/myrefinitiv/clientlibs/icons/grey/search.svg">
</button>
</span>
<input type="hidden" name="sp_cs" value="UTF-8">
<input type="hidden" name="sp_k" id="sp_k" value="myrefinitiv-unauth-prod">
</div>
</form>
Name: productSupportForm — POST
<form data-form-validate="true" action="" id="productSupportForm" class="getsupport-form" name="productSupportForm" method="post" accept-charset="UTF-8" novalidate="novalidate">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="Type" value="Incident">
<input type="hidden" name="CaseType" value="Incident">
<div class="notice-alert-cover notice-padding col-lg-12 col-md-12 col-sm-12 col-xs-12" style="display: block;">
<div class="notice-alert">
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.38c944615ef42c2527b61dc0d7f0f550.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.js"></script>
<div class="notice-alert-main" style="display: none;">
<div class="eyebrow grey-dark">Notice</div>
<div class="heading xs bold">Register or Sign In</div>
<div class="paragraph m desc-margin">
<p><b><u><a href="/content/mytr/en/register.html" target="_blank">Register</a></u></b> or <a href="/content/mytr/en/signin.html" target="_blank"><b><u>Sign In</u></b></a> to raise and track tickets, view notifications, access invoices
and much more.</p>
</div>
</div>
</div>
</div>
<div class="formType-cover form-content-body form-content-body-initial">
<div class="additionalFields">
<div>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-software-download-refinitiv/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv-co/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv/additionalFields/clientlibs.min.js"></script>
</div>
<div>
<input type="hidden" name="Status" id="productSupportForm-hidden-status" value="New">
<input type="hidden" name="Origin" id="productSupportForm-hidden-origin" value="Contact Us">
<input type="hidden" name="UserId" id="productSupportForm-hidden-userId" value="">
<input type="hidden" name="CustCountry" id="productSupportForm-hidden-custCountry" value="">
<input type="hidden" name="CaseDescription" id="productSupportForm-hidden-caseDescription" value="">
<input type="hidden" name="CustContentSet" id="productSupportForm-hidden-custContentSet" value="">
<input type="hidden" name="PageCountry" id="productSupportForm-hidden-pagecountry" value="">
<input type="hidden" name="FormName" id="productSupportForm-hidden-formName" value="">
<input type="hidden" name="phoneNo" id="productSupportForm-hidden-phoneNo" value="">
<input type="hidden" name="contactid" id="productSupportForm-hidden-contactid" value="">
<input type="hidden" name="altphoneNo" id="productSupportForm-hidden-altphoneNo" value="">
<input type="hidden" name="accountno" id="productSupportForm-hidden-accountNo" value="">
</div>
</div>
<div class="label">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/label/clientlibs.min.9bebe1343b88970b6c7c8fd42b267b34.css" type="text/css">
</div>
<div class="saved-product-content hidden">
<div>
<span id="alignleft"> This is a saved product & content support</span>
</div>
</div>
<div class="confdiv label-wrapper" id="label">
<p class="eyebrow grey hidden"></p>
<p class="paragraph m label-subheading" name="label" id="label">Product and Content</p>
<div>
<div></div>
<a class="start-again" href="/content/mytr/en/helpandsupport.html">
<button type="button" class="btn-pill-secondary small track-custom-clicks" data-link-type="Start again" data-link-text="productsupport">
<span class="regular">Start again
</span>
</button>
</a>
</div>
</div>
</div>
<div class="radiolist">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.4b5a5e45f66f2251706354ca76285b95.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv " id="radiolist">
<p id="radiolist-multifield" style="display:none">[{"label":"frequent","content":["{\"title\":\"i-need-help-using-the-product\",\"value\":\"I need help using the product\"}","{\"title\":\"i-need-help-understanding\",\"value\":\"I need help
understanding content within the product\"}","{\"title\":\"i-cannot-find-content-i-am-looking-for\",\"value\":\"I cannot find content I am looking for\"}","{\"title\":\"i-cannot-access-the-product\",\"value\":\"I cannot access the
product\"}"],"userRole":[]},{"label":"content","content":["{\"title\":\"i-believe-content-is-incorrect-or-incomplete\",\"value\":\"I believe content is incorrect or
incomplete\"}","{\"title\":\"i-cannot-access-specific-content-within-the-product\",\"value\":\"I cannot access specific content within the product\"}","{\"title\":\"i-believe-content-updates-are-slow\",\"value\":\"I believe content updates
are slow\"}"],"userRole":[]},{"label":"product","content":["{\"title\":\"the-product-does-not-work-as-expected\",\"value\":\"The product does not work as expected\"}","{\"title\":\"i-need-help-with-an-installation-or-upgrade\",\"value\":\"I
need help with an installation and upgrade\"}","{\"title\":\"the-product-has-crashed-or-frozen\",\"value\":\"The product has crashed or frozen\"}","{\"title\":\"i-cannot-reset-my-password\",\"value\":\"I cannot reset my
password\"}","{\"title\":\"i-have-connectivity-issues\",\"value\":\"I have connectivity issue\"}","{\"title\":\"the-product-is-slow\",\"value\":\"The product is
slow\"}","{\"title\":\"i-cannot-submit-an-order-or-confirm-a-trade\",\"value\":\"I cannot submit an order or confirm a trade\"}","{\"title\":\"i-have-a-question-about-an-order-or-trade\",\"value\":\"I have a question about an order or
trade\"}","{\"title\":\"I need help with Refinitiv Access\",\"value\":\"I need help with Refinitiv Access\"}"],"userRole":[]}]</p>
<p id="generic_radiolist_name" style="display:none">radiolist</p>
<div class="QueryDiv" id="radiolist-QueryDiv">
<div id="radiolist-querylist" class="symptom-list">
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">FREQUENT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic1" title="i-need-help-using-the-product" value="I need help using the product"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic1" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help using the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic2" title="i-need-help-understanding"
value="I need help understanding content within the product" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic2" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help understanding content within the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic3" title="i-cannot-find-content-i-am-looking-for"
value="I cannot find content I am looking for" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic3" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot find content I am looking for</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic4" title="i-cannot-access-the-product" value="I cannot access the product"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic4" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot access the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">CONTENT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic5" title="i-believe-content-is-incorrect-or-incomplete"
value="I believe content is incorrect or incomplete" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic5" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I believe content is incorrect or incomplete</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic6" title="i-cannot-access-specific-content-within-the-product"
value="I cannot access specific content within the product" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic6" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot access specific content within the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic7" title="i-believe-content-updates-are-slow"
value="I believe content updates are slow" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic7" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I believe content updates are slow</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">PRODUCT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic8" title="the-product-does-not-work-as-expected"
value="The product does not work as expected" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic8" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product does not work as expected</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic9" title="i-need-help-with-an-installation-or-upgrade"
value="I need help with an installation and upgrade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic9" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help with an installation and upgrade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic10" title="the-product-has-crashed-or-frozen"
value="The product has crashed or frozen" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic10" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product has crashed or frozen</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic11" title="i-cannot-reset-my-password" value="I cannot reset my password"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic11" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot reset my password</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic12" title="i-have-connectivity-issues" value="I have connectivity issue"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic12" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have connectivity issue</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic13" title="the-product-is-slow" value="The product is slow"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic13" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product is slow</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic14" title="i-cannot-submit-an-order-or-confirm-a-trade"
value="I cannot submit an order or confirm a trade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic14" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot submit an order or confirm a trade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic15" title="i-have-a-question-about-an-order-or-trade"
value="I have a question about an order or trade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic15" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have a question about an order or trade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper" style="display: none;"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic16" title="I need help with Refinitiv Access"
value="I need help with Refinitiv Access" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic16" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help with Refinitiv Access</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div><label for="radiolist" class="list" style="display:none;"></label>
</div>
</div>
<label for="radiolist" class="error"></label>
<div class="SelecetedQuery-field supportQueryTypeDiv" id="radiolist-supportQueryTypeDiv" style="display: none;">
<span class="paragraph m" id="editQuery">
<span class="Query" id="radiolist-selectedQuery"></span>
</span>
<div class="select-query symptom-image">
<img class="rightArrow" src="/etc/designs/myrefinitiv/clientlibs/icons/blue-border/close.svg" alt="rightArrow">
</div>
</div>
</div>
<script>
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$('#' + qlist).find('.Query').text(Granite.I18n.get(content.title));
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$('#' + qlist).find('.QueryDiv').css('display', 'none');
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function createRadioList(radioList) {
var lab = radioList.label;
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</div>
<div class="product-dropdown">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/product-dropdown/clientlibs.min.8d97cd9737fe5018998024a4b108768a.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/product-dropdown/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv prodDropdown label-wrapper content-spacing" id="product-dropdown" style="display: none;">
<p class="paragraph m products-dropdown" for="product-dropdown">Product</p>
<p id="changeToLabel" style="display:none">true</p>
<p id="servletpath" style="display:none">/bin/mytr/getmyproducts</p>
<p id="pagepath" style="display:none">content/mytr/en/product</p>
<p id="product-dropdown-form-id" class="hidden">productSupportForm</p>
<input class="productId" type="text" name="productId" id="productSupportForm-dropdown-productId" value="">
<div class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="DropdownBox">
<span class="select-box paragraph m" id="productSupportForm-dropDown-SearchVal" data-bind="label" value="none">Select Product</span>
</button>
<ul class="dropdown-menu prod" role="menu" id="productSupportForm-yourProduct">
<input class="typeahead" type="text" id="js-typeAhead" placeholder="Search Products">
<li id="myproductList" style="display: none;">
<span>My Products</span>
<ul class="my-productList" id="myUL"></ul>
</li>
<li id="allproductList">
<span>All Products</span>
<ul class="all-productList" id="allUL">
<li data-value="01t400000042LnuAAE" value="ASSET4 ESG Datafeed Comprehensive" class="paragraph m">ASSET4 ESG Datafeed Comprehensive</li>
<li data-value="01t400000042LnvAAE" value="ASSET4 ESG Datafeed Core" class="paragraph m">ASSET4 ESG Datafeed Core</li>
<li data-value="01t400000042LnwAAE" value="ASSET4 ESG Datafeed Premium" class="paragraph m">ASSET4 ESG Datafeed Premium</li>
<li data-value="01t400000042LnxAAE" value="ASSET4 ESG Datafeed Standard Basic" class="paragraph m">ASSET4 ESG Datafeed Standard Basic</li>
<li data-value="01t400000042LnyAAE" value="ASSET4 ESG Datafeed Standard Enhanced" class="paragraph m">ASSET4 ESG Datafeed Standard Enhanced</li>
<li data-value="01t400000042LntAAE" value="ASSET4 assetmasterProfessional" class="paragraph m">ASSET4 assetmasterProfessional</li>
<li data-value="01t1W000008rgxBQAQ" value="Academy – Certification" class="paragraph m">Academy – Certification</li>
<li data-value="01t400000042LnnAAE" value="Adfin++ Analytics" class="paragraph m">Adfin++ Analytics</li>
<li data-value="01t8Z00000Bkkx7QAB" value="Advanced Trade Execution" class="paragraph m">Advanced Trade Execution</li>
<li data-value="01t40000004Y4YXAA0" value="Avox Managed Data Service" class="paragraph m">Avox Managed Data Service</li>
<li data-value="01t400000042Lo3AAE" value="BB Bond" class="paragraph m">BB Bond</li>
<li data-value="01t400000042Lo0AAE" value="Banker Excel Add-In" class="paragraph m">Banker Excel Add-In</li>
<li data-value="01t400000043Z9vAAE" value="Baseline Direct" class="paragraph m">Baseline Direct</li>
<li data-value="01t400000042Lo4AAE" value="CDBU - Centralised Data Backup Unit" class="paragraph m">CDBU - Centralised Data Backup Unit</li>
<li data-value="01t8Z00000Bl2TfQAJ" value="Climate for Asset Managers - Data Platform Bulk Feed" class="paragraph m">Climate for Asset Managers - Data Platform Bulk Feed</li>
<li data-value="01t8Z00000Bl2UHQAZ" value="Climate for Investment Banking - Data Platform Bulk Feed" class="paragraph m">Climate for Investment Banking - Data Platform Bulk Feed</li>
<li data-value="01t8Z00000Bl2UMQAZ" value="Climate for Wealth - Data Platform Bulk Feed" class="paragraph m">Climate for Wealth - Data Platform Bulk Feed</li>
<li data-value="01t1W000009TIkPQAW" value="Compliance Desktop" class="paragraph m">Compliance Desktop</li>
<li data-value="01t400000042Lo7AAE" value="Customer Answer Zone" class="paragraph m">Customer Answer Zone</li>
<li data-value="01t400000042Lo8AAE" value="Customer Zone" class="paragraph m">Customer Zone</li>
<li data-value="01t400000042LoJAAU" value="DBU - Data Backup Unit" class="paragraph m">DBU - Data Backup Unit</li>
<li data-value="01t400000042LoKAAU" value="DCS IP - Data Contributions Server - IP" class="paragraph m">DCS IP - Data Contributions Server - IP</li>
<li data-value="01t4000000831CdAAI" value="Data Cloud API" class="paragraph m">Data Cloud API</li>
<li data-value="01t8Z00000A6lBHQAZ" value="Data Exploration" class="paragraph m">Data Exploration</li>
<li data-value="01t40000004Y9YuAAK" value="Data Model Discovery" class="paragraph m">Data Model Discovery</li>
<li data-value="01t400000042LoIAAU" value="DataWorks Plus" class="paragraph m">DataWorks Plus</li>
<li data-value="01t400000042LprAAE" value="Datawatch (formerly Panopticon)" class="paragraph m">Datawatch (formerly Panopticon)</li>
<li data-value="01t8Z00000Bl5OjQAJ" value="Digital Onboarding" class="paragraph m">Digital Onboarding</li>
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<div id="name-textfield">
<div class="confdiv field-spacing" id="name" data-component-type="textfield">
<div id="text-name">
<p class="paragraph m " for="name">Name</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="name" id="productSupportForm-textbox-name" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="name">Name</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="name-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="email-textfield">
<div class="confdiv field-spacing" id="email" data-component-type="textfield">
<div id="text-email">
<p class="paragraph m " for="email">Email</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="email" id="productSupportForm-textbox-email" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="email">Email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="dropdown">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.991a0d28ba91cc240f6722257d99366b.css" type="text/css">
</div>
<div class="modal-backdrop fade in" id="background-fade" style="display: none; overflow-y: hidden;"></div>
<div class="confdiv field-spacing" id="country">
<div id="country-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-country" style="display:none">/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-country" style="display:none">true</div>
<div id="dropdown-type-country" style="display:none"></div>
<div id="selectVal-country" style="display:none">Select Country</div>
<p id="country_name" class="" style="display:none">country</p>
<div class="field-spacing" id="dropdown-country">
<p class="paragraph m">Country or region</p>
<div>
<select name="country" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-country">
<option selected="true" value="none" disabled="" class="paragraph m">Select Country</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic of the">Congo, The Democratic Republic of the</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey ">Guernsey</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guinea">Guinea</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Holy See (Vatican City State)">Holy See (Vatican City State)</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran (Islamic Republic Of">Iran (Islamic Republic Of)</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea, Democratic People's Rep">Korea, Democratic People's Rep</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Rep">Lao People's Democratic Rep</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libyan Arab Jamahiriya">Libyan Arab Jamahiriya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States">Micronesia, Federated States</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="Netherlands">Netherlands</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territory, Occupied">Palestinian Territory</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Republic of North Macedonia">Republic of North Macedonia</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia and Montenegro">Serbia and Montenegro</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leon</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St Vincent and the Grenadines">St Vincent and the Grenadines</option>
<option value="Sth Georgia & Sth Sandwich Is">Sth Georgia & Sth Sandwich Is</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Island</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands (British)">Virgin Islands (British)</option>
<option value="Virgin Islands (U.S.)">Virgin Islands (U.S.)</option>
<option value="Wallis and Futuna Islands">Wallis and Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Yugoslavia">Yugoslavia</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="country-selectedQuery"></span>
</span>
</div>
</div>
<div>
<script src="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.js"></script>
</div>
<script>
var currentnode = "country";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="checkbox">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.b8a1c83b312b48878d63749f909765fc.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv field-spacing" id="onbehalf" style="display: none;">
<p id="generic_checkbox_behalf_name" class="" style="display:none">onbehalf</p>
<p id="onbehalf-multifield" style="display:none">[{ "title":"Yes, raise this ticket for someone else", "disablecheck":false, "checkaction":false }]</p>
<div id="trackUser">
<p class="paragraph m">On behalf of a customer?</p>
<p class="optionalInfo paragraph s"></p>
<p class="checkboxmargin" id="onbehalf-outputresult"></p>
<div class="radio checkboxWrapper validateNext"><label class="paragraph m regular"><input type="checkbox" name="onbehalf-1" id="productSupportForm-checkbox-onbehalf-1" class="checkemail-checkbox " style="height: 0px;"><label
for="productSupportForm-checkbox-onbehalf-1" class="customCheck"></label>
<div class="checkbox-title">Yes, raise this ticket for someone else</div>
</label></div>
<p></p>
</div>
</div>
<script>
var currentnode = "generic_checkbox_behalf";
var data1 = $('#' + currentnode + '_name').text();
var formName = "productSupportForm";
(function() {
var checklist = data1;
var multi = $('#' + checklist + '-multifield').text();
var iterator = JSON.parse(multi);
var disable = "";
var count = 0;
for (var i in iterator) {
if (i < iterator.length) {
var str = "";
var disable = "";
var check = "";
count++;
if (iterator[i].boundaryOptions == 'no') {
str += '<div>';
} else {
str += '<div class="radio checkboxWrapper validateNext">';
}
if (iterator[i].checkedOptions == 'yes') {
check = "checked";
}
str += '<label class="paragraph m regular">';
if (iterator[i].disablecheck === true) {
disable = "disabled";
check = "checked";
}
str += '<input type="checkbox" name="' + checklist + '-' + count + '" id="' + formName + '-checkbox-' + checklist + '-' + count + '" class="checkemail-checkbox "' + disable + ' ' + check + '>';
var checkbox_sublabel = iterator[i].sublabeltext;
if (checkbox_sublabel != undefined && checkbox_sublabel.length > 0) {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') +
'<div style="padding-left:30px" class="checkboxsublabel">' + iterator[i].sublabeltext + '</div>' + '</div></label>';
} else {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') + '</div></label>';
}
str += '</div>';
if (iterator[i].checkaction === true) {
str += '<div class="triangle">';
str += '<input type="text" name="checkbox' + count + '" id="' + formName + '-textfield-' + checklist + '-' + count + '" class="inputboxWrapper" value="">';
str += '</div>';
}
$('#' + checklist + '-outputresult').append(str);
}
$('.triangle').css("display", "none");
$('#' + formName + '-checkbox-' + checklist + '-' + count).css("height", 0);
}
})();
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="customer_email-textfield">
<div class="confdiv field-spacing" id="customer_email" data-component-type="textfield">
<div id="text-customer_email">
<p class="paragraph m " for="customer_email">Customer's email</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="customer_email" id="productSupportForm-textbox-customer_email" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="customer_email">Customer's email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="customer_email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="customer_country">
<div id="customer_country-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-customer_country" style="display:none">/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-customer_country" style="display:none">true</div>
<div id="dropdown-type-customer_country" style="display:none"></div>
<div id="selectVal-customer_country" style="display:none">Select Country</div>
<p id="customer_country_name" class="" style="display:none">customer_country</p>
<div class="field-spacing" id="dropdown-customer_country">
<p class="paragraph m">Customer's country</p>
<div>
<select name="customer_country" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-customer_country">
<option selected="true" value="none" disabled="" class="paragraph m">Select Country</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic of the">Congo, The Democratic Republic of the</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey ">Guernsey</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guinea">Guinea</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Holy See (Vatican City State)">Holy See (Vatican City State)</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran (Islamic Republic Of">Iran (Islamic Republic Of)</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea, Democratic People's Rep">Korea, Democratic People's Rep</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Rep">Lao People's Democratic Rep</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libyan Arab Jamahiriya">Libyan Arab Jamahiriya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States">Micronesia, Federated States</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="Netherlands">Netherlands</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territory, Occupied">Palestinian Territory</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Republic of North Macedonia">Republic of North Macedonia</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia and Montenegro">Serbia and Montenegro</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leon</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St Vincent and the Grenadines">St Vincent and the Grenadines</option>
<option value="Sth Georgia & Sth Sandwich Is">Sth Georgia & Sth Sandwich Is</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Island</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands (British)">Virgin Islands (British)</option>
<option value="Virgin Islands (U.S.)">Virgin Islands (U.S.)</option>
<option value="Wallis and Futuna Islands">Wallis and Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Yugoslavia">Yugoslavia</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="customer_country-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "customer_country";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="textarea-co">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/textarea-co/clientlibs.min.77bb310b1a6ae5d9c765ace7aaaa0c3d.css" type="text/css">
</div>
<div id="helpToUser" class="field-spacing">
<p class="paragraph m">How can we help you?</p>
<div class="comment-section-new">
<textarea id="productSupportForm-textarea-helptext" class="postComment-new" name="helptext" placeholder="Type a comment"></textarea>
</div>
<label class="error" for="productSupportForm-textarea-helptext"></label>
</div>
</div>
<script>
var height = "";
var width = "";
$('.comment-section-new').css("width", width);
$('.comment-section-new').css("height", height);
</script>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="contentSet">
<div id="contentSet-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-contentSet" style="display:none">/content/mytr/en/productsupport/ContentSet/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-contentSet" style="display:none"></div>
<div id="dropdown-type-contentSet" style="display:none"></div>
<div id="selectVal-contentSet" style="display:none">Please Select</div>
<p id="dropdown_name" class="" style="display:none">contentSet</p>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="contentSet-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "dropdown";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="identifier-textfield">
<div class="confdiv field-spacing" id="identifier" data-component-type="textfield">
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="identifier">Identifier</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="identifier-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="checkbox">
<div>
</div>
<div></div>
<script>
var currentnode = "generic_checkbox";
var data1 = $('#' + currentnode + '_name').text();
var formName = "productSupportForm";
(function() {
var checklist = data1;
var multi = $('#' + checklist + '-multifield').text();
var iterator = JSON.parse(multi);
var disable = "";
var count = 0;
for (var i in iterator) {
if (i < iterator.length) {
var str = "";
var disable = "";
var check = "";
count++;
if (iterator[i].boundaryOptions == 'no') {
str += '<div>';
} else {
str += '<div class="radio checkboxWrapper validateNext">';
}
if (iterator[i].checkedOptions == 'yes') {
check = "checked";
}
str += '<label class="paragraph m regular">';
if (iterator[i].disablecheck === true) {
disable = "disabled";
check = "checked";
}
str += '<input type="checkbox" name="' + checklist + '-' + count + '" id="' + formName + '-checkbox-' + checklist + '-' + count + '" class="checkemail-checkbox "' + disable + ' ' + check + '>';
var checkbox_sublabel = iterator[i].sublabeltext;
if (checkbox_sublabel != undefined && checkbox_sublabel.length > 0) {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') +
'<div style="padding-left:30px" class="checkboxsublabel">' + iterator[i].sublabeltext + '</div>' + '</div></label>';
} else {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') + '</div></label>';
}
str += '</div>';
if (iterator[i].checkaction === true) {
str += '<div class="triangle">';
str += '<input type="text" name="checkbox' + count + '" id="' + formName + '-textfield-' + checklist + '-' + count + '" class="inputboxWrapper" value="">';
str += '</div>';
}
$('#' + checklist + '-outputresult').append(str);
}
$('.triangle').css("display", "none");
$('#' + formName + '-checkbox-' + checklist + '-' + count).css("height", 0);
}
})();
</script>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="affectedUser">
<div id="affectedUser-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-affectedUser" style="display:none">/content/mytr/en/productsupport/Impact/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-affectedUser" style="display:none"></div>
<div id="dropdown-type-affectedUser" style="display:none"></div>
<div id="selectVal-affectedUser" style="display:none">Please Select</div>
<p id="affecteduser_name" class="" style="display:none">affectedUser</p>
<div class="field-spacing" id="dropdown-affectedUser">
<p class="paragraph m">Who does this affect?</p>
<div>
<select name="affectedUser" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-affectedUser">
<option selected="true" value="none" disabled="" class="paragraph m">Please Select</option>
<option value="3-Single User">Single user</option>
<option value="2-Multiple Users">Multiple users</option>
<option value="1-Whole Site">Whole site</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="affectedUser-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "affecteduser";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="live-chat-co">
<div class="child-div">
<script type="text/javascript" src="https://c.la5-c2-ia5.salesforceliveagent.com/content/g/js/56.0/deployment.js"></script>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/live-chat-co/clientlibs.min.c8cab2ab7f2bce3440bf03f44ee87e12.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/live-chat-co/clientlibs.min.js"></script>
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Text Content
* Discover LSEG 中文 MyAccount * MyAccount Profile Get Support * My Profile * Sign out Dashboard Support Tickets Help & Support * Get Support * MyAccount * MyAccount MyRefinitiv Get Support English English中文日本 Sign In Register for MyAccount * Training * Get Support Help & Support PRODUCT AND CONTENT SUPPORT NOTIFICATION WITHDRAWN NOTIFICATION CANCELLED View Support Tickets /content/mytr/en/getsupportcases.fullwidth.html ... ARE YOU SURE? Your saved preference will be deleted. I'm okay with that Cancel Please Configure Tile ... Saved Product and Content Raise a ticket ... Please Configure Tile GET SUPPORT Need to raise a new ticket Start again Notice Register or Sign In Register or Sign In to raise and track tickets, view notifications, access invoices and much more. This is a saved product & content support Product and Content Start again [{"label":"frequent","content":["{\"title\":\"i-need-help-using-the-product\",\"value\":\"I need help using the product\"}","{\"title\":\"i-need-help-understanding\",\"value\":\"I need help understanding content within the product\"}","{\"title\":\"i-cannot-find-content-i-am-looking-for\",\"value\":\"I cannot find content I am looking for\"}","{\"title\":\"i-cannot-access-the-product\",\"value\":\"I cannot access the product\"}"],"userRole":[]},{"label":"content","content":["{\"title\":\"i-believe-content-is-incorrect-or-incomplete\",\"value\":\"I believe content is incorrect or incomplete\"}","{\"title\":\"i-cannot-access-specific-content-within-the-product\",\"value\":\"I cannot access specific content within the product\"}","{\"title\":\"i-believe-content-updates-are-slow\",\"value\":\"I believe content updates are slow\"}"],"userRole":[]},{"label":"product","content":["{\"title\":\"the-product-does-not-work-as-expected\",\"value\":\"The product does not work as expected\"}","{\"title\":\"i-need-help-with-an-installation-or-upgrade\",\"value\":\"I need help with an installation and upgrade\"}","{\"title\":\"the-product-has-crashed-or-frozen\",\"value\":\"The product has crashed or frozen\"}","{\"title\":\"i-cannot-reset-my-password\",\"value\":\"I cannot reset my password\"}","{\"title\":\"i-have-connectivity-issues\",\"value\":\"I have connectivity issue\"}","{\"title\":\"the-product-is-slow\",\"value\":\"The product is slow\"}","{\"title\":\"i-cannot-submit-an-order-or-confirm-a-trade\",\"value\":\"I cannot submit an order or confirm a trade\"}","{\"title\":\"i-have-a-question-about-an-order-or-trade\",\"value\":\"I have a question about an order or trade\"}","{\"title\":\"I need help with Refinitiv Access\",\"value\":\"I need help with Refinitiv Access\"}"],"userRole":[]}] radiolist FREQUENT I need help using the product I need help understanding content within the product I cannot find content I am looking for I cannot access the product CONTENT I believe content is incorrect or incomplete I cannot access specific content within the product I believe content updates are slow PRODUCT The product does not work as expected I need help with an installation and upgrade The product has crashed or frozen I cannot reset my password I have connectivity issue The product is slow I cannot submit an order or confirm a trade I have a question about an order or trade I need help with Refinitiv Access Product true /bin/mytr/getmyproducts content/mytr/en/product productSupportForm Select Product * My Products * All Products * ASSET4 ESG Datafeed Comprehensive * ASSET4 ESG Datafeed Core * ASSET4 ESG Datafeed Premium * ASSET4 ESG Datafeed Standard Basic * ASSET4 ESG Datafeed Standard Enhanced * ASSET4 assetmasterProfessional * Academy – Certification * Adfin++ Analytics * Advanced Trade Execution * Avox Managed Data Service * BB Bond * Banker Excel Add-In * Baseline Direct * CDBU - Centralised Data Backup Unit * Climate for Asset Managers - Data Platform Bulk Feed * Climate for Investment Banking - Data Platform Bulk Feed * Climate for Wealth - Data Platform Bulk Feed * Compliance Desktop * Customer Answer Zone * Customer Zone * DBU - Data Backup Unit * DCS IP - Data Contributions Server - IP * Data Cloud API * Data Exploration * Data Model Discovery * DataWorks Plus * Datawatch (formerly Panopticon) * Digital Onboarding * EDS AnaCredit Refinitiv Verified Entity Data * EDS Dodd Frank Refinitiv Verified Entity Data * EDS EMIR Refinitiv Verified Entity Data * EDS FATCA Refinitiv Verified Entity Data * EDS FCA Transaction Reporting Refinitiv Verified Entity Data * EDS QFC Refinitiv Verified Entity Data * ESG - Refinitiv Data Platform * ESG Bulk - Refinitiv Data Platform for Asset Managers * ESG Bulk - Refinitiv Data Platform for Wealth * ESG Performance Analytics * ET - Professional Services - Implementation * ET - Professional Services - Production Support * EU Commitment - Developer RIC License * EU Commitment - Extended RIC License * EU Commitment - Extended RIC License Option * EU Taxonomy Bulk Feed - Refinitiv Data Platform * Electronic Trading - ET * Enterprise Risk Manager * Envision for Wells Fargo Advisors * Estimates - Refinitiv Data Platform * Events Calendar delivered via API * Events Calendar delivered via API * Feed Handlers - RMDS/Triarch * Fid Mapping Server for Internet Suite * Filings - Refinitiv Data Platform * Financial Instruments Risk Intelligence * Financial Markets Reference Data * Forecast Pro * Fund Advisor * Fxall - Trade Performance Analytics * Gissing Licence Server * Historical Pricing API * ICON * IDB Server * IRG - IDN Routing Gateway * Instinet * Instrument Pricing Analytics - Refinitiv Data Platform * IntegraWatch * Intelligent Tagging * International Financing Review (IFR) * Internet Suite * InvestmentView+ * Islamic Deal Connect * Japan Content API * LPC-Gold Sheets * LPC-basis point * LSEG Company Snapshot delivered via API * LSEG Data Visualiser * LSEG FX Matching * LSEG FX Matching Real Time Data * LSEG FX Participant Insights * LSEG FX PriceStream * LSEG FX Venues APIs * LSEG FX Venues Global Credit Management * LSEG Wealth eMailer * Lipper 15c * Lipper Closed End Fund Pricing Service * Lipper Custom Datafeeds * Lipper Custom Reports * Lipper Global Fund Flows * Lipper Index Service * Lipper LANA * Lipper LDFS * Lipper LDI * Lipper Leaders * Lipper Other * Lipper Portfolio & Asset Allocation Analysis * Lipper Press * Lipper TASS Hedge Fund Data Feed * MDS Refinitiv Verified Entity Data * MDS Verified Entity Data as a Service VEDaaS * Managed Exchange Reporting by Refinitiv * Market Depth Screen * Market Share Reporter FTP * Marketlink-IP * Metastock Pro for Refinitiv Eikon * Mutual Fund SP Ownership Feed * Name * News Service - Refinitiv Data Platform * Notifi API * OP Global Ownership Feed * Ownership - Refinitiv Data Platform * PDS - Personalised Delivery System * Partner * Portfolio Link * Portfolio Recalibrator API * Pre Trade Fix Feed * Pricing - Refinitiv Data Platform * Project Finance International (PFI) * QA Point * Quantitative News * RBJ - Research Bank Japan * RDD Portal API * RFA - C++ Edition * RFA - Java Edition * RK - Reuters Knowledge * RKP - Reuters Knowledge Portfolio * RMO - Remote Management Online * ROR - Reuters Order Routing FIX 4.2 * RSSD - Reuters Small Site Delivery * RT - Reuters Terminal * RTS - Automated Dealing * RWDS - Reuters Wireless Delivery System * Radianz Connect * Real-Time - Ultra Direct * Refinitiv AI Alerts * Refinitiv Advanced Analytics * Refinitiv Auction System * Refinitiv BETA Link * Refinitiv Callouts * Refinitiv Client On-Boarding * Refinitiv Compliance Archive * Refinitiv Contributions Channel * Refinitiv Contributions Channel Spreadsheet * Refinitiv Contributions Real-Time * Refinitiv Contributions Research Snapshot * Refinitiv Country Risk Ranking * Refinitiv Data Feed Direct * Refinitiv Data Management Solution (RDMS) * Refinitiv Data Management Solutions Advanced News * Refinitiv Data Management System - Internet Delivery Server * Refinitiv Data Platform Reference Data Service * Refinitiv DataScope Equities * Refinitiv DataScope Fixed Income * Refinitiv DataScope Onsite * Refinitiv DataScope Plus * Refinitiv DataScope Select * Refinitiv Datastream * Refinitiv Datastream Data Loader * Refinitiv Datastream Web Service * Refinitiv Datastream Web Service via Matlab * Refinitiv Datastream via Eviews * Refinitiv Deal Tracker Service * Refinitiv Deal Tracker Suite * Refinitiv Dealing Data Request Service * Refinitiv Deals Data Feeds * Refinitiv Due Diligence Centre * Refinitiv ETF Reports Plus * Refinitiv Eikon * Refinitiv Eikon - Core * Refinitiv Eikon Administration Services * Refinitiv Eikon Wealth Order Management * Refinitiv Eikon for Asia Pacific Securities * Refinitiv Eikon for Asset Management * Refinitiv Eikon for Commodities * Refinitiv Eikon for Commodities J-Com * Refinitiv Eikon for Commodities Monitor * Refinitiv Eikon for Compliance Management * Refinitiv Eikon for Corporate Treasury * Refinitiv Eikon for Eastern European Securities * Refinitiv Eikon for European Securities * Refinitiv Eikon for Exchange Pricing * Refinitiv Eikon for India * Refinitiv Eikon for Investment Banking * Refinitiv Eikon for Latin American Securities * Refinitiv Eikon for North America Fixed Income * Refinitiv Eikon for North American Securities * Refinitiv Eikon for Research and Advisory * Refinitiv Eikon for Sell-side Research * Refinitiv Eikon for Southern European Securities * Refinitiv Eikon for United Kingdom and Ireland Securities * Refinitiv Eikon for Western European Securities * Refinitiv Eikon with Datastream for Office * Refinitiv Eikon with FXall * Refinitiv Elektron Connect for Eikon * Refinitiv Enhanced Due Diligence * Refinitiv FX Matching API * Refinitiv FX Trading * Refinitiv FXall * Refinitiv Financials * Refinitiv First Call DataLink * Refinitiv I/B/E/S Global Aggregates Feed * Refinitiv I/B/E/S Guidance Data Feed * Refinitiv I/B/E/S History Data Feed * Refinitiv I/B/E/S Point-in-Time * Refinitiv I/B/E/S QFS Data Feed * Refinitiv I/B/E/S Real Time Estimates Data Feed * Refinitiv Indices * Refinitiv Inhibit Manager * Refinitiv Insider Data Feed * Refinitiv Islamic Finance Proposition * Refinitiv Knowledge Direct * Refinitiv Knowledge Direct API * Refinitiv Knowledge Direct FTP * Refinitiv Lipper Active Indices * Refinitiv Lipper Factsheets * Refinitiv Lipper Factsheets and Web Portals * Refinitiv Lipper Fund Simulator * Refinitiv Lipper Funds API * Refinitiv Lipper Global Data Feeds * Refinitiv Lipper Investment Management * Refinitiv Loan Connector * Refinitiv Machine Readable News Analytics * Refinitiv Machine Readable News Economic Indicators * Refinitiv Machine Readable News MarketPsych Indices * Refinitiv Machine Readable News Real-Time * Refinitiv Management Classes * Refinitiv Market Monitor * Refinitiv Market Monitor Germany * Refinitiv Market Tracker * Refinitiv Messenger * Refinitiv Messenger Compliance * Refinitiv NEST Algo * Refinitiv NEST IOB * Refinitiv NEST Pro Trade Exe * Refinitiv NEST Pro Trade Mobile * Refinitiv NEST Pro Trade Web * Refinitiv NEST Retail * Refinitiv News Archive * Refinitiv Ownership and Profiles Data Feeds * Refinitiv Point Connect * Refinitiv Price-It Library * Refinitiv Private Equity Feed * Refinitiv Qual-ID * Refinitiv Quantitative Analytics * Refinitiv REDI EMS * Refinitiv Real-Time * Refinitiv Real-Time - Direct * Refinitiv Real-Time - Edge Device * Refinitiv Real-Time - Optimized * Refinitiv Real-Time Advanced Distribution Hub * Refinitiv Real-Time Advanced Distribution Server * Refinitiv Real-Time Advanced Transformation Server * Refinitiv Real-Time Data Access Control System * Refinitiv Real-Time Database Publishing Server * Refinitiv Real-Time Distribution System * Refinitiv Real-Time Distribution System - Data Management * Refinitiv Real-Time License Management System * Refinitiv Real-Time Managed Distribution Service * Refinitiv Real-Time Managed Distribution Service - Dynamic Remote Monitoring * Refinitiv Real-Time Open DACS Permission Server * Refinitiv Real-Time Open DACS Permission Server API * Refinitiv Real-Time Research API * Refinitiv Real-Time Test Environment * Refinitiv Real-time News - Streaming Optimized for Wealth Solutions * Refinitiv Stock Reports Plus * Refinitiv StreetEvents Event Datafeed * Refinitiv StreetEvents Transcripts and Briefs Datafeed * Refinitiv TM3 * Refinitiv Tick History * Refinitiv Tick History Workbench * Refinitiv Tick History – PCAP * Refinitiv Trade Discovery * Refinitiv Trade Notification * Refinitiv Velocity Analytics * Refinitiv World-Check Customer Risk Screener * Refinitiv World-Check Data-File * Refinitiv World-Check One * Refinitiv World-Check One API * Refinitiv World-Check One API Zero Footprint Screening * Refinitiv World-Check Online * Refinitiv Worldscope Fundamentals * Refinitiv eMaxx * ReplayService for RMDS * Reporting Services - Refinitiv Data Platform * Reuters Atria/Triarch Adapter RDMS * Reuters ET - LOM - Reuters Electronic Trading - Limit Order Management * Reuters Infopoint * Reuters Marketlink IP * Reuters World Cup * SDC Deals Feed * SDC Platinum * SFC - C++ Edition * SFC - COM Edition * SFC - Java Edition * SFDR Reporting Professional powered by Clarity AI * SMI - Secondary Market Intelligence * SSL 4.5 API * Service Insight * StarMine Analyst Revisions Model * StarMine Quantitative Models * StreetSight - New * Sustainability Intelligence * Symbology - Refinitiv Data Platform * TC Market Buzz * TIBCO Adapter for Web * TIS - The Install Server * Thomson Broker Research * Thomson Corporate Advisory Services * Thomson EOD FTP Files * Thomson Investor Tools * Thomson ONE Anywhere * Thomson ONE Banker * Thomson ONE Book Management * Thomson ONE Credit Analysis Module * Thomson ONE Equity * Thomson ONE Equity Analytics * Thomson ONE Equity Research * Thomson ONE IM Web - Thomson ONE Analytics * Thomson ONE IM on Demand * Thomson ONE NYSE * Thomson ONE Portfolio Analytics * Thomson ONE Private Capital * Thomson ONE Treasury * Thomson ONE Wealth * Thomson ONE Wealth (Wealth Tools) * Thomson ONE iPhone * Thomson Reuters Compliance Complete * Thomson Reuters Compliance Learning * Thomson Reuters Elektron Connect * Thomson Reuters Options Analytics * Thomson Reuters Screening Online * Thomson Reuters Wealth Connections * Thomson TDF * UPA - C Edition * Vestek * Wealth Analyser * Wealth Management Feed * WebQA * Workspace * Workspace - Access to After Market Research * Workspace Kiosk * Workspace for Academia - Campus * Workspace for FX Trading * Workspace for Investment Bankers * Workspace for Investment Bankers - Consultants Edition * Workspace for Investment and Wealth Management * Workspace for Media * Workspace for Sales & Traders * Workspace for Students * Workspace for Wealth Advisors * Workspace for Wealth Advisors - Advanced * Worldview Verification Services - ADV * Worldview Verification Services - BV * Worldview Verification Services - GDV * Worldview Verification Services - IDV * Xinthesys ADEPT Please select atleast one product /bin/myrefinitivunauth/generatecase {"rules":{"radiolist":{"required":true},"customer_country":{"required":true},"name":{"trtext":true,"required":true},"affectedUser":{"required":true},"captcha":{"captcha":true},"checkbox2":{"required":true,"trphone":true},"checkbox1":{"required":true,"tremail":true},"ccemailfield":{"trccemail":true,"trexceedlimit":true},"helptext":{"required":true,"nowhitespace":true},"country":{"required":true},"attachment":{"uploadFileSize":true,"extension":true,"maxTotalFileSize":true,"duplicateFileValidation":true},"email":{"tremail":true,"required":true},"customer_email":{"tremail":true,"required":true,"trinternaluser":true}},"messages":{"radiolist":{"required":"Please select at least one query"},"customer_country":{"required":"Please select your Country or Region"},"name":{"trtext":"Please enter your name in correct format","required":"Please enter your name in correct format"},"affectedUser":{"required":"Please select at least one query"},"captcha":{"captcha":"Please enter correct captcha"},"checkbox2":{"required":"Please enter correct phone number","trphone":"Please enter a valid phone number between 9 and 20 digits without any special characters except + - 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If necessary, please zip the file.","extension":"File format not supported.","maxTotalFileSize":"File exceeds the maximum total file size","duplicateFileValidation":"File with same name already exist."},"email":{"tremail":"Please enter correct email","required":"Please enter correct email"},"customer_email":{"tremail":"Please enter correct email","required":"Please enter correct email","trinternaluser":"Please enter a valid customer email address"}}} Name Name Email Email /content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json true Select Country country Country or region Select CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuinea-BissauGuineaGuyanaHaitiHeard and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic Of)IraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's RepKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated StatesMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlands AntillesNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of North MacedoniaReunionRomaniaRussian FederationRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbia and MontenegroSerbiaSeychellesSierra LeonSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSt Vincent and the GrenadinesSth Georgia & Sth Sandwich IsSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and Futuna IslandsWestern SaharaYemenYugoslaviaZambiaZimbabwe onbehalf [{ "title":"Yes, raise this ticket for someone else", "disablecheck":false, "checkaction":false }] On behalf of a customer? Yes, raise this ticket for someone else Customer's email Customer's email /content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json true Select Country customer_country Customer's country Select CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuinea-BissauGuineaGuyanaHaitiHeard and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic Of)IraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's RepKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated StatesMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlands AntillesNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of North MacedoniaReunionRomaniaRussian FederationRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbia and MontenegroSerbiaSeychellesSierra LeonSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSt Vincent and the GrenadinesSth Georgia & Sth Sandwich IsSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and Futuna IslandsWestern SaharaYemenYugoslaviaZambiaZimbabwe How can we help you? /content/mytr/en/productsupport/ContentSet/_jcr_content/contentIparsys/generic_list.jsonlist.json Please Select contentSet Identifier /content/mytr/en/productsupport/Impact/_jcr_content/contentIparsys/generic_list.jsonlist.json Please Select affectedUser Who does this affect? 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