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HOW CAN WE HELP YOU?

Client Facilities Teams
 * 24/7 Call Center
 * North America: 800-803-5822
   
   
 * Click here for more telephone numbers

SERVICECHANNEL INTERNATIONAL CALL CENTER NUMBERS

×

Country Local Number for ServiceChannel Call Center Country Local Number for
ServiceChannel Call Center North America (U.S., Canada, Mexico) 800-803-5822
Japan 00531131360 Australia 1800143932 South Korea 00308132825 Austria
0800291876 Macau 0800584 Belgium 080074478 Malaysia 1800817467 Brazil
08008921080 Mexico 018001614875 China (Northern) 108007131198 Netherlands
08000226910 China (Southern) 108001301167 Portugal 800813305 China (National)
(+86) 04001203497 Russian Federation 88001006353 Croatia 08009661 Singapore
8001302046 Denmark 80884843 Spain 900938786 France (+33) 0805084237 Sweden
020791663 Germany 08007236232 Switzerland (Zurich, local) 0435080396 Hong Kong
800968461 Switzerland 0800836167 Italy 800791841 Taiwan 00801148918 Italy
800872594 United Kingdom (London, local) 02036083453

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 * How do I...?
   
 * Login to Service Automation
   

   LOGIN TO SERVICE AUTOMATION
   
   ×
   
    1. In an Internet browser, go to login.servicechannel.com.
    2. Enter your User ID and password.
    3. Click Login.
   
   
   Should you forget your login, click Forgot Password? located on the bottom.
   You will get an email with the password reset link.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Set Up Work Order Filters
   

   SET UP WORK ORDER FILTERS
   
   ×
   
   Click the animation for a larger view.
   
   
    1. On the Work Orders page, you can filter by various criteria such as
       dates, categories, priorities, trades, statuses, and more.
    2. You can also exclude data, such as exclude maintenance work orders,
       invoiced calls, or internal/external providers.
    3. After your criteria is set, click Save Current Filter.
    4. Enter a name in the field, and then click Save Filter.
   
   
   Whenever you need to see these work orders, simply select your saved filter.
   No need to reselect the filters, just set it and forget it!
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Approve or Reject an Invoice
   

   APPROVE OR REJECT AN INVOICE
   
   ×
   
    1. On the Invoices page, locate the desired invoice.
    2. Similar to Work Orders, you can filter by provider, location, trade,
       category, and more.
    3. For customers with MLI (multilevel invoicing), the "My Invoices" filter
       may be turned on by default.
    4. When you find the invoice, click Actions to approve, reject, or put on
       hold.
   
   
   Permissioned users can also update the GL Code for the invoices for
   accounting purposes.
   
   Learn more in ServiceChannel Universityy
   
   Close
   
   
   
 * Provide Feedback with Star Ratings
   

   PROVIDE FEEDBACK WITH STAR RATINGS
   
   ×
   
   Click the image for a larger view.
   
   
   When providers are finished with the job, you can leave a review and a star
   rating. Providers can see these ratings.
   
   You can also add additional, custom questions for more feedback on service.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   

Learn more:
ServiceChannel University for Facility Managers


Contractors and Suppliers
 * 24/7 Call Center
 * North America: 800-803-5822
   
   
 * Click here for more telephone numbers

IVR Hotline: 24/7: 516-500-7776

 * How do I...?
   
 * Login to Provider Automation
   
   
   
 * Update an Admin user to use SC Provider Mobile
   

   UPDATE AN ADMIN USER TO USE SC PROVIDER MOBILE
   
   ×
   
   Click the animation for a larger view.
   
   
   When you first create the Provider Automation account, your login does not
   allow you to access work orders in the SC Provider mobile app.
   
   Click on the user with the "BusinessOwnerManagement" role, and then add
   "Technician" to your permissions.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Checking In and Out using SC Provider Mobile
   

   CHECKING IN AND OUT USING SC PROVIDER MOBILE
   
   ×
   
   Click the animation for a larger view.
   
   
    1. Login to ServiceChannel Provider Mobile using your User ID and password.
    2. Use Search to find the work order by tracking #, or scroll under the All
       or Assigned tabs on the top.
    3. On the work order, tap Check In..
    4. You'll see a clock with how long you are checked in.
    5. When you are finished, tap Check Out and then change the status of the
       work order as needed.
   
   
   
   Learn more in ServiceChannel University
   Close
   
   
   
 * Learn more about ServiceChannel Usage Fees
   

   LEARN MORE ABOUT SERVICECHANNEL USAGE FEES
   
   ×
   
   Click the image for a larger view.
   
   
   To provide you with the best service, ServiceChannel charges service
   providers 1.25% of all approved invoices, up to a maximum of $3.00 per
   approved invoice.
   
   This fee allows us to provide you with more software features and benefits to
   help you optimize working with your clients.
   
   Learn more in ServiceChannel University
   
   Close
   
   

Learn more:
ServiceChannel University for Providers



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