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DESIGN, DEVELOP AND DELIVER GREAT CUSTOMER AND EMPLOYEE EXPERIENCES


CUSTOMER EXPERIENCE IS THE TRUE DIFFERENTIATOR

Customer Experience (CX) is the sum of every interaction a customer has when
engaging with your organisation, services, and products.

Focusing on CX allows you to create positive and memorable experiences, helping
you to build an emotional bond with your customers.


GREAT CX HELPS YOU...

 * Drive business growth through acquisition and retention
 * Differentiate your products or services competitively
   

 * Build customer loyalty and advocacy
 * Improve your customer experience journey
   


HOW WE HELP YOU



Strategy



Utilise a strategic design approach to make informed decisions on investing in
your customer experience.


Human-Centred Design



Create products and experiences grounded in insight and enhanced by
human-centred design


Low-code application development



Leverage low-code application development to create customer-centric digital
solutions.


Capability Building



Embed human-centred ways of working to design and deliver better customer and
employee experiences at scale.


View our services


TOGETHER WITH OUR CLIENTS WE IMPROVE THE LIVES OF MILLIONS OF PEOPLE

View more of our work

The Australian Digital Health Agency (ADHA)

Enabling great design in Australian digital healthcare
Lion

Lion launches Lion Marketplace - an industry-leading, mobile-first digital
experience with customer at the heart
Australian Department of Defence

Supporting the Department of Defence service transformation, from strategy to
implementation



READ THE LATEST CX INSIGHTS AND NEWS

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January 29, 2024

2024 is here, what is your aspiration for the year ahead?

As we embark on this new chapter, Raj Mendes reflects on the year that’s past
and looks ahead to 2024 with a clear aspiration
November 23, 2023

Four ways AI will supercharge customer experience

A panel of industry experts weigh in on the rise of AI and its impact on CX
November 14, 2023

Are employees prioritising work or wellbeing?

Shifting workforce attitudes call for a change in Workers Compensation schemes



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+61 (02) 8071 4550





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In the spirit of reconciliation, CEC acknowledges the Traditional Custodians of
Country throughout Australia and their connections to land, sea and community.

We pay our respects to their Elders past, present and future, and extend that
respect to all Aboriginal and Torres Strait Islander peoples today.

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