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Text Content

 * FAQs
 * Collection Solutions
   * First Party Collections
   * Third Party Collections
   * Consultancy
 * About Us
 * Insights
 * Legal
   * Privacy Policy
   * Complaints Handling Procedure
 * Contact Us




FREQUENTLY ASKED QUESTIONS (FAQ)





WHY IS MILTON GRAHAM CONTACTING ME?



At Milton Graham, we handle debt collection for a wide range of clients in
Australia and New Zealand. If we have contacted you, it’s almost certainly to do
with a debt you may owe to one of our clients, who range from small businesses
to utilities and government departments.

Please note, when contacting us, we’ll need to verify a few details (this is
generally name, address and date of birth) to ensure we’re talking to the right
person.




I DON’T KNOW WHAT THE DEBT IS FOR, HOW DO I GET A COPY OF MY INVOICE?



The quickest way to get a copy of your invoice is to complete this form and
we’ll email it to you.




WHAT CAN I DO IF I CAN’T PAY THE DEBT IN FULL?



We understand that your circumstances may make it difficult to pay your debt in
full. As such, we offer a number of payment options; these are assessed on a
case by case basis. Click here to request a payment plan that works for you.




HOW DO I GET CONFIRMATION OF A PAYMENT OR THAT MY DEBT IS PAID IN FULL?



We can send you an email confirming either a payment made or paid in full. To
request a confirmation, please provide us with a few details here.




HOW CAN I MAKE A PAYMENT?



We provide a number of payment options to help you resolve your debt, including:

• BPAY (AU only)
• Credit Card
• Direct Debit
• EFT

If you’ve misplaced your paperwork and need us to confirm payment details,
please complete this form and we’ll email the information you need.




HOW MUCH DO I OWE?



Simply fill out this form and we’ll send you an e-mail with details of the
outstanding balance, the last payment and how to make a payment.




I CAN’T MAKE MY NEXT PAYMENT



We understand that your financial circumstances can change from time to time,
making it challenging to stick to a payment plan. To avoid falling behind, get
in touch with us before a payment is due so that we can make an adjustment to
your plan use this form.




I HAVE BEEN DECLARED BANKRUPT/THE COMPANY IS IN LIQUIDATION



If this describes your current situation, please complete this form providing
the relevant information. Once we receive this we well inform our client and
will only contact you or your trustee where necessary.




I’VE MISSED PAYMENT – WHAT SHOULD I DO?



Please get in touch with us here and we’ll work with you to update your payment
arrangement so that you can get back on track.




WHAT DO I DO IF I’VE ALREADY CONTACTED YOUR CLIENT REGARDING A MATTER?



If you’ve been in contact directly with the business the debt is owed to, please
let us know and we’ll follow up for you. Please advise the outcome / details of
this so we can assist in addressing any concerns for you, please complete this
form and provide us with as much relevant information as possible, including:

• Emails you have regarding this matter
• Screenshots of correspondence
• Statutory Declarations

If you already have made the payment directly to the business the debt was owed
to please provide the payment details in this form.




HOW CAN SOMEONE ELSE HANDLE THIS MATTER ON MY BEHALF?



If you’re not in a position to discuss a matter with us yourself and would like
us to discuss your matter with someone else, or an accountant/advisor, please
complete this form authorising us to discuss with your chosen representative.




I RECEIVED CONTACT FROM MILTON GRAHAM FOR SOMEONE WHO IS DECEASED



In the unfortunate event that we contacted you regarding someone who is
deceased, please complete this form so that we can advise our client of the
circumstances. We will only contact you or the estate if required.




HOW DO I REPORT A SECURITY VULNERABILITY TO MILTON GRAHAM?



Please get in touch with our team via this form.

WHAT TO DO IF YOU FIND A SECURITY ISSUE

If you find any indications of a security issue in any of our systems, we kindly
ask you to inform us as soon as possible. Please don’t take advantage of the
security issue as this may result in illion pursuing legal action where
applicable.

We also ask you not to disclose your findings externally until you have reported
it to us and we’ve been able to investigate. This is to ensure that we can
protect our users by preventing a malicious actor from taking advantage of the
situation.

HOW TO MAKE A REPORT

Submit any potential security issues by getting in touch with our team through
this form.

illion respects your privacy and you may choose to remain anonymous if you
prefer.

WHAT TO PUT IN THE FORM

Please provide as much information as possible (including available indications
such as IP addresses, logs, screenshots, etc).

We ask you not to take advantage of the potential security issue or to attempt
to capture, change or delete any more data than necessary to demonstrate the
security issue. And once again, please do not mention the security issue
publicly until illion has been able to investigate this completely.

WHAT HAPPENS NEXT?

Once you report a security issue, we will respond within ten business days to
work with you on evaluating the issue and determining next steps. We’ll keep you
informed as we resolve the issue.

We will handle your report with the strictest confidence and will not pass any
of your details to any third party without your explicit permission. We will
also credit you as the person who discovered the security issue unless you
prefer us not to.


© illion Australia Pty Ltd trading as Milton Graham


Menu
 * FAQs
 * Collection Solutions
   * First Party Collections
   * Third Party Collections
   * Consultancy
 * About Us
 * Insights
 * Legal
   * Privacy Policy
   * Complaints Handling Procedure
 * Contact Us