www.miltongraham.com.au
Open in
urlscan Pro
45.60.47.101
Public Scan
Submitted URL: http://click.email.miltongraham.com.au/?qs=3cc6dc6eac1d415305337c46358018f0a955150744740e08f02a4e001f2f9ea4e72db38394390986d73715b74244...
Effective URL: https://www.miltongraham.com.au/frequently-asked-questions/?utm_source=eDMS&utm_medium=email&utm_campaign=20211029-EDMB
Submission: On October 29 via manual from PH — Scanned from DE
Effective URL: https://www.miltongraham.com.au/frequently-asked-questions/?utm_source=eDMS&utm_medium=email&utm_campaign=20211029-EDMB
Submission: On October 29 via manual from PH — Scanned from DE
Form analysis
1 forms found in the DOMGET https://www.miltongraham.com.au/
<form method="get" class="searchform" action="https://www.miltongraham.com.au/">
<input onfocus="this.value=''" onblur="this.value='Type and hit enter to search ...'" type="text" value="Search..." name="s" class="search-input">
</form>
Text Content
* FAQs * Collection Solutions * First Party Collections * Third Party Collections * Consultancy * About Us * Insights * Legal * Privacy Policy * Complaints Handling Procedure * Contact Us FREQUENTLY ASKED QUESTIONS (FAQ) WHY IS MILTON GRAHAM CONTACTING ME? At Milton Graham, we handle debt collection for a wide range of clients in Australia and New Zealand. If we have contacted you, it’s almost certainly to do with a debt you may owe to one of our clients, who range from small businesses to utilities and government departments. Please note, when contacting us, we’ll need to verify a few details (this is generally name, address and date of birth) to ensure we’re talking to the right person. I DON’T KNOW WHAT THE DEBT IS FOR, HOW DO I GET A COPY OF MY INVOICE? The quickest way to get a copy of your invoice is to complete this form and we’ll email it to you. WHAT CAN I DO IF I CAN’T PAY THE DEBT IN FULL? We understand that your circumstances may make it difficult to pay your debt in full. As such, we offer a number of payment options; these are assessed on a case by case basis. Click here to request a payment plan that works for you. HOW DO I GET CONFIRMATION OF A PAYMENT OR THAT MY DEBT IS PAID IN FULL? We can send you an email confirming either a payment made or paid in full. To request a confirmation, please provide us with a few details here. HOW CAN I MAKE A PAYMENT? We provide a number of payment options to help you resolve your debt, including: • BPAY (AU only) • Credit Card • Direct Debit • EFT If you’ve misplaced your paperwork and need us to confirm payment details, please complete this form and we’ll email the information you need. HOW MUCH DO I OWE? Simply fill out this form and we’ll send you an e-mail with details of the outstanding balance, the last payment and how to make a payment. I CAN’T MAKE MY NEXT PAYMENT We understand that your financial circumstances can change from time to time, making it challenging to stick to a payment plan. To avoid falling behind, get in touch with us before a payment is due so that we can make an adjustment to your plan use this form. I HAVE BEEN DECLARED BANKRUPT/THE COMPANY IS IN LIQUIDATION If this describes your current situation, please complete this form providing the relevant information. Once we receive this we well inform our client and will only contact you or your trustee where necessary. I’VE MISSED PAYMENT – WHAT SHOULD I DO? Please get in touch with us here and we’ll work with you to update your payment arrangement so that you can get back on track. WHAT DO I DO IF I’VE ALREADY CONTACTED YOUR CLIENT REGARDING A MATTER? If you’ve been in contact directly with the business the debt is owed to, please let us know and we’ll follow up for you. Please advise the outcome / details of this so we can assist in addressing any concerns for you, please complete this form and provide us with as much relevant information as possible, including: • Emails you have regarding this matter • Screenshots of correspondence • Statutory Declarations If you already have made the payment directly to the business the debt was owed to please provide the payment details in this form. HOW CAN SOMEONE ELSE HANDLE THIS MATTER ON MY BEHALF? If you’re not in a position to discuss a matter with us yourself and would like us to discuss your matter with someone else, or an accountant/advisor, please complete this form authorising us to discuss with your chosen representative. I RECEIVED CONTACT FROM MILTON GRAHAM FOR SOMEONE WHO IS DECEASED In the unfortunate event that we contacted you regarding someone who is deceased, please complete this form so that we can advise our client of the circumstances. We will only contact you or the estate if required. HOW DO I REPORT A SECURITY VULNERABILITY TO MILTON GRAHAM? Please get in touch with our team via this form. WHAT TO DO IF YOU FIND A SECURITY ISSUE If you find any indications of a security issue in any of our systems, we kindly ask you to inform us as soon as possible. Please don’t take advantage of the security issue as this may result in illion pursuing legal action where applicable. We also ask you not to disclose your findings externally until you have reported it to us and we’ve been able to investigate. This is to ensure that we can protect our users by preventing a malicious actor from taking advantage of the situation. HOW TO MAKE A REPORT Submit any potential security issues by getting in touch with our team through this form. illion respects your privacy and you may choose to remain anonymous if you prefer. WHAT TO PUT IN THE FORM Please provide as much information as possible (including available indications such as IP addresses, logs, screenshots, etc). We ask you not to take advantage of the potential security issue or to attempt to capture, change or delete any more data than necessary to demonstrate the security issue. And once again, please do not mention the security issue publicly until illion has been able to investigate this completely. WHAT HAPPENS NEXT? Once you report a security issue, we will respond within ten business days to work with you on evaluating the issue and determining next steps. We’ll keep you informed as we resolve the issue. We will handle your report with the strictest confidence and will not pass any of your details to any third party without your explicit permission. We will also credit you as the person who discovered the security issue unless you prefer us not to. © illion Australia Pty Ltd trading as Milton Graham Menu * FAQs * Collection Solutions * First Party Collections * Third Party Collections * Consultancy * About Us * Insights * Legal * Privacy Policy * Complaints Handling Procedure * Contact Us