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WELCOME TO HALIFAX CAR INSURANCE



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Coronavirus help and support

 * Please be reassured that the cover provided by your insurance policy with us
   is unaffected by the outbreak.
 * Please log in to your My Account to view or manage your policy. It’s much
   quicker for you to make changes to your policy online at the moment.
 * Our webchat team will also be available to help you once you’re logged in.
   They’re available Monday-Friday 8am-8pm, Saturday 8am-6pm and Sunday
   10am-4pm.
 * If you’ve been asked to send us your proof of No Claims Discount, you can
   upload this within your My Account.

Apologies for any inconvenience and thanks for your support.

FREQUENTLY ASKED QUESTIONS

Below is some important information about how your insurance product may be
affected during the Coronavirus (Covid-19) pandemic, and how you can get in
touch with us.

HOW DO I GET IN TOUCH?

We’ve been experiencing a high volume of calls into our contact centre which may
mean longer waiting times than usual - we ask that if you need to check any
details or make a change to your policy, please log in to your My Account. It
will be much quicker for you to make changes to your policy online at the
moment. You can also use our Webchat service which is available Monday-Friday
8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline
your renewal.

We ask that you only call our contact centre team if absolutely necessary, as we
want to keep our phone lines available to help our more vulnerable customers and
those that don’t have access to our online services.

Please note, any temporary changes made to your policy due to Covid-19 will not
be reflected in your current policy documents or within any upcoming renewal
communication. If your change does become permanent, please update your policy
details in your My Account.

DUE TO MY TYPE OF OCCUPATION I CANNOT WORK FROM HOME AND BECAUSE OF THE IMPACT
OF COVID-19 MUST DRIVE TO MY WORK - DO I NEED TO EXTEND MY COVER?

If you need to drive to a single place of work and you have commuting cover,
your insurance cover is still valid. If you don’t have cover for commuting, you
will need to contact us to update your cover.

I’M VOLUNTEERING AND USING MY OWN VEHICLE TO HELP OTHERS GET ESSENTIALS – DO I
NEED TO AMEND MY MOTOR INSURANCE COVER?

If you’re using your own private car for voluntary purposes to transport
medicines or groceries to support others who are impacted by Covid-19, your
cover will not be affected. You don’t need to contact us to update your cover.

**Only applicable for Private Car policies**

I’M A KEY WORKER AND I’M NOW USING MY VEHICLE FOR WORK PURPOSES – DO I NEED TO
EXTEND MY MOTOR INSURANCE COVER?

If you’re a key worker and using your own car to drive to different locations
for work purposes because of the impact of Covid-19, you will need to contact us
to update your cover.

I’M WORRIED THAT I MIGHT NOT BE ABLE TO CONTINUE TO MAKE MY PAYMENTS – CAN YOU
HELP?

Yes, we’re here to help. We’re aware that there may be an impact on people’s
livelihoods due to Covid-19. If you think you may be unable to maintain your
regular policy payments, please contact us as soon as possible on 0344 209 0471.
Our opening hours are Monday-Friday 8am-8pm, Saturday 9am-5pm, Sundays – closed,
Bank Holidays 9am-5pm.

We have specialists on hand who can discuss your individual circumstances and
agree how we can help with your financial situation. There are several ways we
may be able to help including; moving your payment dates, agreeing partial
payments or payment holidays in the short term and removing any fees applied to
your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that
you don’t cancel your payments or direct debits as this can result in your
policy being cancelled and we don’t want you to be left uninsured, please get in
touch with us in the first instance.

If you have a query that is not covered above, please contact our Webchat
service which is available Monday-Friday 8am-8pm, Saturday 8am-6pm and Sunday
10am-4pm, if required.


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