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Best Rate Guarantee
Travel with confidence during COVID-19.
Travel with confidence during COVID-19:
  Best Rate Guarantee
  Flexible Cancellation
  Commitment to Clean
  Travel Guidance
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BOOK HERE, BENEFIT NOW


BOOK NOW


BEST RATE GUARANTEE



Find a better rate? We’ll match it + 25% off or 5,000 points.



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PAY WHEN YOU STAY



Avoid upfront payments.



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CHANGE YOUR MIND



Modify or cancel your reservation.



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YOUR ROOM, YOUR WAY



Request room extras when you book.



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GLOBAL DESTINATIONS



7,000+ properties across an extraordinary portfolio of brands.



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MORE BRANDS, MORE CHOICES



For all the ways you travel.



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THE BENEFITS GO ON FOR MEMBERS


MARRIOTT BONVOY MEMBER RATES

Our lowest prices. All the time.

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MOBILE CHECK-IN

The fast track for members.

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EARN FREE NIGHTS

Plus perks and points whenever you roam.

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FREE WI-FI

You’re connected as a member.

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Join Marriott Bonvoy


AND NOW, THE DETAILS

OUR BEST RATE. GUARANTEED.

There are few guarantees in life. But our Best Rate Guarantee is one of the
best. It assures that you’ll always get the best rate available when you book
directly with Marriott®. Here’s how it works:

1. Make a reservation using any official Marriott reservation channel
(Marriott.com, Marriott Bonvoy App, Customer Engagement Centers, or directly
with a hotel).

2. If you find a lower rate for the same hotel, same room type, and same
reservation dates on a non-Marriott website or non-Marriott Bonvoy app
(“Comparison Rate”) you may submit a Best Rate Guarantee claim.

3. If we approve your claim, we’ll match the Comparison rate AND give you your
choice of either an extra 25% discount on the room (20% discount for Design
Hotels) OR give you 5,000 Marriott Bonvoy Points.






PARTICIPATING BRANDS

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The Best Rate Guarantee applies to Marriott branded hotels unless otherwise
specified below.

The Best Rate Guarantee does not apply to Ritz-Carlton Montreal, The Ritz
London, Ritz-Carlton Residences, The Ritz-Carlton Club, Marriott Vacation Club,
Marriott's Grand Residence Club, or any other properties operating under
Marriott Vacations Worldwide Corporation brands, its subsidiaries and its
affiliates. The Best Rate Guarantee does not apply to Homes & Villas by Marriott
International, Sheraton Vacation Club, Westin Vacation Club, or any other
properties/units owned or managed by Vistana Signature Experiences, Inc. its
subsidiaries and its affiliates. The Best Rate Guarantee does not apply to
All-Inclusive properties and Elegant Hotels branded properties.




APPLICABLE RATES

Open

Certain rates do not apply to this guarantee. For example, a Comparison Rate
does not qualify if it is not publicly available, such as negotiated corporate
rates, senior or group rates, or rates available through paid memberships (AAA,
etc), rates negotiated for extended stays, rates that have different rules such
as cancellation or refund policies, or rates that include differing guaranteed
custom room options. We do not accept claims for government funded tourism
stimulus promotions.

Comparing Marriott channel rates to those found during later searches on
Marriott channels (including Marriott-affiliated, private label, or property
standalone websites) are not eligible for the guarantee. For Design Hotels
Partner Hotels, rates found on the Design Hotels™ Website, Design Hotels™ Mobile
App and any individual Design Hotels standalone Website & Mobile App are not
eligible for the guarantee.

We do not accept package rates that include a combination of a room and travel,
airfare, cruise, car rental, etc; we cannot guarantee that room plus other
components or amenities such as non-breakfast meals, tickets, gas coupons, etc.,
can be applied to the reservation.

Rates on auction websites, on sites that do not disclose the hotel brand until
the reservation is completed (i.e., Priceline and Hotwire), on sites that
require a login or specific credit card to view or book, or on sites that don’t
provide an immediate confirmation (e.g., an “on request” rate) are not accepted.
Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan
Travel, Ctrip/Trip.com, Ctrip/Trip.com affiliate sites, or Fliggy are not
eligible. Any rates on WeChat are not eligible.

 




SUBMISSION GUIDELINES

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You must find a qualifying Comparison Rate and submit a completed claim form
within 24 hours of booking the reservation through the Marriott reservation
channel, and at least 24 hours before the standard check-in time at the
applicable Marriott hotel. The name on the claim form must match the name on the
confirmed Marriott reservation, and only one claim may be submitted per
reservation. When submitting the claim, you must choose either the Marriott
Bonvoy Points award option or the discount off the lower rate option – Marriott
will not accept guest requests to modify this selection after the claim has been
submitted. Marriott Bonvoy Points are only awarded to Marriott Bonvoy Members.
If chosen, Points applicable to the claim will be awarded 7-10 business days
after guest checkout on the approved reservation.

All approved claim rewards (either points or discount) will only be available
for up to three guest rooms.




VERIFICATION PROCESS

Open

Marriott will contact you within 24 hours of receiving your claim. Rate
comparisons will be made net of any taxes, gratuities, or any other fees
associated with the room rate, and the Comparison Rate must still be available
and accessible by the Best Rate Guarantee agent processing the claim at the time
Marriott validates the claim. A claim may be invalidated with any changes made
to the reservation after the Marriott approval, including name changes. This may
result in a change in rate or cancellation of the reservation.

Claims made against only a portion of your entire scheduled stay will not be
honored. Multiple claims for a stay consisting of two or more nights in the same
week at the same Marriott hotel or Marriott hotels in the same geographic
location (e.g. city) may be treated as one claim for one stay, even if booked
through more than one reservation.

Marriott may deny claims where the difference between the Comparison Rate and
the Marriott rate is less than $1. Rate disparities primarily attributable to
fluctuations and/or differences in currency exchange rates are excluded from the
guarantee.

Marriott is not responsible for any fees or other costs incurred due to
cancellation of a reservation.

Marriott reserves the right to deny a claim, if it cannot independently verify
the availability of a Comparison Rate at the time it processes the claim. Screen
images of comparison offers will be used to assist with claim review procedures
but will not be accepted as validation of a comparison offer.




OTHER DETAILS

Open

Employees of Marriott, of its affiliates and subsidiaries, and any Marriott
brand hotel, and members of such employees’ families residing at the same
location are not eligible.

When multiple rates for the same hotel, reservation dates, and room type are
available through a Marriott channel you must reserve the lowest rate for that
room type to be eligible for the guarantee.

Marriott may deny claims if it believes this guarantee is being intentionally
abused or manipulated to circumvent its intent.

Void where prohibited by law. Marriott reserves the right to modify or cancel
the guarantee at any time without prior notice. Marriott reserves the right to
cancel any previously approved claim if it finds that the guest violated or
circumvented these terms and conditions and to cancel and reject any other and
future Best Rate Guarantee claims from any such guest. In such event, the guest
will remain bound to the terms of any bookings made on any channels, including
cancellation terms.

Marriott.com Terms of Use apply to the Best Rate Guarantee.



Submit a claim




Member Rates

Members of Marriott Bonvoy will receive an exclusive, preferred rate (“Member
Rate”) when they book rooms through any Marriott® direct booking channel,
including:

 * Our worldwide reservations centers
 * Official Marriott websites (e.g. Marriott.com, Marriott.co.uk, and
   RitzCarlton.com
 * The Marriott Bonvoy mobile app
 * MARRIOTT 1-800(627-7468).
 * Member Rates are available globally at all hotels that participate in our
   loyalty programs, excluding hotels in Atlantis, Paradise Island, Bahamas and
   The Cosmopolitan of Las Vegas

These rates may also be booked through an authorized travel agent or select
corporate travel partner ("eligible channels") at any hotel participating in
either loyalty program.

What you need to know about Member Rates:

 * These rates offer a discount of at least two percent on weekdays and up to
   five percent on weekends
 * The rate is applied to the hotel's lowest applicable available public rates
   for non-premium rooms
 * The rates must be booked by the Marriott Bonvoy member using the appropriate
   member rate category
 * Member Rates do not apply to groups of 10 or more rooms
 * The member rate may not be combined with other select promotions, offers or
   discounts, and is not valid for existing reservations or groups
 * Member Rates do not apply to qualified transient rates such as government,
   negotiated rates, AAA, and Senior Discount.




It's all right here with the Marriott Bonvoy™ App
Learn More


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