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* Home * Features * Blogs * Contact Us * Quick Demo QUALITY MANAGEMENT TOOL BUILT TO GROW AND TRANSFORM CONTACT CENTERS Improve and manage your quality assurance process using an effective and advanced QA management platform Schedule a demo WHY NEQQO? IMPROVE PRODUCTIVITY Increase operational efficiency with advanced QA functionalities and output MAINTAIN COMPLIANCE Improve regulatory compliance & maintain a strong compliance audit trail IMPROVE CUSTOMER EXPERIENCE Easily track customer impacting measures through BI tracking and actionable reports AGENT & PROCESS IMPROVEMENT Streamline call center operations by faster identification of errors and timely action KEY FEATURES MULTI CHANNEL QA FORM BUILDER FOR CUSTOM SCORECARDS Robust and easy QA form builder to create multiple LOB scorecards in no time view more IN-DEPTH REPORTS LIBRARY WITH CUSTOMIZATION CAPABILITY An extensive library of 20+ BI reports to track agent and process performance view more AUTOMATED WORKFLOWS FOR AGENT COACHING AND DISPUTES Built in workflows to effectively drive agent coaching and audit escalations, with customization options view more REAL TIME CONFIGURABLE ALERTS ON CRITICAL MEASURES Easy to configure alerts on chosen attributes for immediate attention and action view more AGENT ACCESS FOR EFFECTIVE FEEDBACK CLOSE LOOP Improve agent performance by giving them access to their QA results and feedback comments view more ACTIONABLE INSIGHTS THROUGH INBUILT KPI DASHBOARDS Drive performance through daily view of KPI scores at an agent to an enterprise level view more TESTIMONIALS No complaints. Efficiency has drastically improved for operations, sure I know! Getting reports for my leaders on a daily basis is so much easier. Appreciate the quick turnaround on the new dashboard and forms. SR. MANAGER – CUSTOMER EXPERIENCE Largest British Telecom company Our staff is so happy with the new platform. There is a data report for everybody, in your suite and I still remember our teams struggling manually with so many numbers, before we started using your platform. Auto alerts for failures is helping us with quicker fixes. Looking forward to the next release of NEQQO. DIRECTOR Compliance – Multinational Tech Company headquartered in North America Our partners love it. We like the user friendly functions built in for feedback and calibrations. We are not leaving this anytime soon! SVP – SALES OPERATIONS Leading Telecom Provider in North America No complaints. Efficiency has drastically improved for operations, sure I know! Getting reports for my leaders on a daily basis is so much easier. Appreciate the quick turnaround on the new dashboard and forms. SR. MANAGER – CUSTOMER EXPERIENCE Largest British Telecom company Our staff is so happy with the new platform. There is a data report for everybody, in your suite and I still remember our teams struggling manually with so many numbers, before we started using your platform. Auto alerts for failures is helping us with quicker fixes. Looking forward to the next release of NEQQO. DIRECTOR Compliance – Multinational Tech Company headquartered in North America Our partners love it. We like the user friendly functions built in for feedback and calibrations. We are not leaving this anytime soon! SVP – SALES OPERATIONS Leading Telecom Provider in North America No complaints. Efficiency has drastically improved for operations, sure I know! Getting reports for my leaders on a daily basis is so much easier. Appreciate the quick turnaround on the new dashboard and forms. SR. MANAGER – CUSTOMER EXPERIENCE Largest British Telecom company ‹› OUR BLOGS ARTIFICIAL INTELLIGENCE IN CALL CENTER – ADVANTAGES & DISADVANTAGES Jan 31, 2023|Admin CALL ABANDONMENT RATE & IMPORTANCE – HOW TO REDUCE IT Jan 24, 2023|Admin QUALITY ASSURANCE CALIBRATION, ITS IMPORTANCE, AND THE FACTORS AFFECTING ITS FREQUENCY Jan 16, 2023|Admin IMPROVEMENT OF QUALITY ASSURANCE PRACTICES IN THE CALL CENTER Jan 16, 2023|Admin CALL CENTER TRAINING- NEW STRATEGIES Nov 15, 2022|Admin WAYS TO IMPROVE CUSTOMER EXPERIENCE Oct 27, 2022|Admin CALL CENTER AGENTS, THEIR IMPORTANCE, & WAYS TO IMPROVE THEIR PERFORMANCE Oct 27, 2022|Admin TOOLS OF QUALITY ASSURANCE Oct 03, 2022|Admin CUSTOMER EXPERIENCE, ITS IMPORTANCE, AND CUSTOMER EXPERIENCE MANAGEMENT Oct 03, 2022|Admin QUALITY MONITORING & ITS BEST PRACTICES Sep 01, 2022|Admin CHECKLIST OF CUSTOMER SERVICE QUALITY MONITORING Aug 13, 2022|Admin QA AND BUSINESS INTELLIGENCE – THE PERFECT COMBINATION Aug 13, 2022|Admin TIPS TO REDUCE DEAD AIR IN CALL CENTERS Mar 20, 2023|Admin CHATGPT FOR CUSTOMER SERVICE: OPPORTUNITIES AND LIMITATIONS Mar 16, 2023|Admin QUALITY ASSURANCE IN A CALL CENTER– WHAT, WHY, AND HOW Mar 13, 2023|Admin TIPS TO REDUCE CALL WRAP-UP TIME Mar 09, 2023|Admin BUSINESS TRENDS TO WATCH IN 2023 Mar 06, 2023|Admin TOP CONTACT CENTER CONFERENCES AND EVENTS TO ANTICIPATE IN 2023 Mar 03, 2023|Admin GAMES AND ACTIVITIES DESIGNED TO BOOST CALL CENTER AGENT PRODUCTIVITY Feb 27, 2023|Admin EXAMPLES OF BAD CUSTOMER SERVICE & TIPS TO AVOID THEM Feb 23, 2023|Admin STEPS TO GUIDE QA CALIBRATION Feb 22, 2023|Admin KEY STEPS FOR CONTACT CENTER CLOUD MIGRATION Feb 21, 2023|Admin CALL CENTER SALES IMPROVEMENT- BEST PRACTICES Feb 14, 2023|Admin 6 EFFICIENT WAYS TO REDUCE REPEAT CALLS IN CALL CENTER Feb 07, 2023|Admin ARTIFICIAL INTELLIGENCE IN CALL CENTER – ADVANTAGES & DISADVANTAGES Jan 31, 2023|Admin CALL ABANDONMENT RATE & IMPORTANCE – HOW TO REDUCE IT Jan 24, 2023|Admin QUALITY ASSURANCE CALIBRATION, ITS IMPORTANCE, AND THE FACTORS AFFECTING ITS FREQUENCY Jan 16, 2023|Admin IMPROVEMENT OF QUALITY ASSURANCE PRACTICES IN THE CALL CENTER Jan 16, 2023|Admin CALL CENTER TRAINING- NEW STRATEGIES Nov 15, 2022|Admin WAYS TO IMPROVE CUSTOMER EXPERIENCE Oct 27, 2022|Admin CALL CENTER AGENTS, THEIR IMPORTANCE, & WAYS TO IMPROVE THEIR PERFORMANCE Oct 27, 2022|Admin TOOLS OF QUALITY ASSURANCE Oct 03, 2022|Admin CUSTOMER EXPERIENCE, ITS IMPORTANCE, AND CUSTOMER EXPERIENCE MANAGEMENT Oct 03, 2022|Admin QUALITY MONITORING & ITS BEST PRACTICES Sep 01, 2022|Admin CHECKLIST OF CUSTOMER SERVICE QUALITY MONITORING Aug 13, 2022|Admin QA AND BUSINESS INTELLIGENCE – THE PERFECT COMBINATION Aug 13, 2022|Admin TIPS TO REDUCE DEAD AIR IN CALL CENTERS Mar 20, 2023|Admin CHATGPT FOR CUSTOMER SERVICE: OPPORTUNITIES AND LIMITATIONS Mar 16, 2023|Admin QUALITY ASSURANCE IN A CALL CENTER– WHAT, WHY, AND HOW Mar 13, 2023|Admin TIPS TO REDUCE CALL WRAP-UP TIME Mar 09, 2023|Admin BUSINESS TRENDS TO WATCH IN 2023 Mar 06, 2023|Admin TOP CONTACT CENTER CONFERENCES AND EVENTS TO ANTICIPATE IN 2023 Mar 03, 2023|Admin GAMES AND ACTIVITIES DESIGNED TO BOOST CALL CENTER AGENT PRODUCTIVITY Feb 27, 2023|Admin EXAMPLES OF BAD CUSTOMER SERVICE & TIPS TO AVOID THEM Feb 23, 2023|Admin STEPS TO GUIDE QA CALIBRATION Feb 22, 2023|Admin KEY STEPS FOR CONTACT CENTER CLOUD MIGRATION Feb 21, 2023|Admin CALL CENTER SALES IMPROVEMENT- BEST PRACTICES Feb 14, 2023|Admin 6 EFFICIENT WAYS TO REDUCE REPEAT CALLS IN CALL CENTER Feb 07, 2023|Admin ‹› REQUEST FOR DEMO A SINGLE PLATFORM THAT COMBINES QUALITY MANAGEMENT, BUSINESS INSIGHTS AND ADVANCED REPORTING CAPABILITIES FOR CONTACT CENTRES. NEQQO * Contact Us QUICK LINKS * Features * Blogs REACH US info@neqqo.com +1 833 371 2893 FOLLOW OUR SOCIAL * * * Copyright © 2022 NEQQO. All Rights Reserved.