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CONSUMER PROTECTION

Responsible financial inclusion encompasses core Client Protection Principles to
help financial service providers practice good ethics and smart business.




ABOUT



Consumer protection is integral to building customer trust and is a cornerstone
of a stable financial system. Guided by the widely-adopted Client Protection
Principles, consumer protection is woven into all of CFI’s work. CFI works to
protect consumers by identifying and building knowledge on emerging risks and
working with stakeholders—financial service providers, investors,
policymakers—to ensure their practices promote the well-being of customers.

Our current agenda tackles some of the most pressing barriers to building an
inclusive financial system that works for low-income clients, including consumer
protection challenges presented in the wake of the global pandemic, adoption of
tech-enabled market monitoring innovations relevant to consumer protection, and
fostering dialogue among an increasingly complex set of stakeholders.

In 2022, CFI took on the convening role of Responsible Finance Forum (RFF), a
global coalition working to assess and manage rapidly evolving consumer risks
faced by financial systems and low-income people. The platform provides a
forward-thinking space for knowledge-sharing, ongoing research, and global
dialogue to improve risk identification and mitigation.

Consumer protection has been a pillar of CFI’s activities since its founding.
From 2009 to 2020, CFI led the Smart Campaign, a global initiative that worked
to create an environment in which financial services are delivered safely and
responsibly to low-income clients. The Campaign developed the first global
financial consumer protection standards, established a rigorous certification
program to validate practices by financial service providers, produced consumer
protection research, and convened partners to effect change. The Campaign was
sunset in 2020 and management of the Client Protection Standards was
transitioned to long-time partners, SPTF and Cerise.




FEATURED RESEARCH




BRIEF


PRIVACY PERCEPTIONS, ATTITUDES, AND BEHAVIORS: PERSPECTIVES FROM INDONESIAN
SMARTPHONE USERS




SERIES: POLICY RESPONSES TO COVID-19 & THEIR IMPACTS ON LOW-INCOME CUSTOMERS

Mar 10, 2022


RESPONSIBLE SOCIAL PROTECTION: LESSONS FROM COVID-19 DIGITAL CASH TRANSFERS

In the first quarter of 2020, when governments realized the extent to which
COVID-19 had spread across the globe, they...

Mar 3, 2021


REGULATORY FLEXIBILITY DURING THE PANDEMIC: EMERGING LESSONS

Dec 15, 2020


THREE WAYS GOVERNMENTS EXPEDITED SOCIAL PAYMENTS DURING COVID

Dec 10, 2020


RAPID RESPONSE FOR SOCIAL PAYMENTS DURING COVID-19




HOW TO LEND MONEY TO STRANGERS

CFI’s Jayshree Venkatesan was a guest on the How to Lend Money to Strangers
podcast to talk about the importance of consumer protection, CFI’s role in
advancing financial inclusion, and how she found herself in this space.

Listen to the episode




LATEST BLOG POSTS


Blog Post • Feb 07, 2023
Envisioning Responsible Finance in the Context of Climate Change – the Role of
Insurance Supervision
By Dunja Latinovic

Blog Post • Feb 02, 2023
In Honor of Data Privacy Week, Let’s Rethink Privacy in Inclusive Finance
By Alexandra (Alex) Rizzi

Blog Post • Jan 23, 2023
The Hidden Traps of Deceptive Design: Embedding Consumer Protection into DFS
By Jayshree Venkatesan

Blog Post • Jan 17, 2023
Matters of Urgency: Insights From a Fintech Risk Barometer Study
By Sugandh Saxena & Jayshree Venkatesan

Blog Post • Dec 13, 2022
End-of-Year Reflections
By Mayada El-Zoghbi




CFI AND RFF




PRESS RELEASE


CFI, IFC ANNOUNCE REIMAGINED RESPONSIBLE FINANCE FORUM (RFF), TRANSITION OF
CONVENING ROLE TO CFI




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The Center for Financial Inclusion uses rigorous research and advocacy to
advance inclusive financial systems for low-income people around the world.

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