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3 forms found in the DOM

GET https://www.dpd.com/be/en/

<form action="https://www.dpd.com/be/en/" id="search-desktop" method="GET">
  <div class="input-box search-box wide-search-box d-none d-md-block l-search header-search right-search-header">
    <input type="text" name="s" class="text-search-box text-box pt-1 font-light" placeholder="Search
" value="">
    <i class="input-icon"><img src="https://www.dpd.com/wp-content/themes/DPD_NoLogin/images/magnifier.svg" alt=""></i>
    <span class="search-close"><img src="https://www.dpd.com/wp-content/themes/DPD_NoLogin/images/x-black.svg" alt=""></span>
  </div>
</form>

GET https://www.dpd.com/be/en/

<form action="https://www.dpd.com/be/en/" id="search-mobile" method="GET">
  <div class="mobile-search input-box search-box wide-search-box d-block d-md-none l-search">
    <img class="mobile-search-close search-close" src="https://www.dpd.com/wp-content/themes/DPD_NoLogin/images/close-x-big-blk.svg" alt="">
    <h3 class="font-light text-center">What are you looking for?</h3>
    <input type="text" name="s" class="text-search-box font-light col-10 offset-1" placeholder="Search
" value="">
    <i class="input-icon"><img src="https://www.dpd.com/wp-content/themes/DPD_NoLogin/images/magnifier.svg" alt=""></i>
    <span class="clear-text"><img src="https://www.dpd.com/wp-content/themes/DPD_NoLogin/images/x-black.svg" alt=""></span>
    <div class="search-term-wrap-mobile">
    </div>
  </div>
</form>

<form id="dpd_faq_listing_form" class="float-right ml-2" action=""><input type="hidden" name="category" value="Receiving"><input type="hidden" name="form_id" value="160611880961927e7c1c63c174988306"><input class="text-center" id="dpd_faq_input_page"
    type="text" onkeydown="faq_validateInput(this, event)" onkeyup="faq_validateInput(this, event)" onchange="faq_validateInput(this, event)" value="1"><input name="page_number" type="hidden" id="dpd_faq_page_number"><input type="hidden"
    id="dpd_faq_total_page" value="2"><input type="hidden" id="dpd_faq_theme" value="dpd_faq_invalid_page"></form>

Text Content

 * Sending parcels
   
   To business customers
   Express
   International shipping
   DPD fresh
   To private customers
   E-commerce
   Retail
 * Receiving parcels
   
   Track & Trace
   Find a DPD Pickup point
   The myDPD app
   Give deposit permission
   Import from non-EU countries
 * Returning parcels
 * Shipping guide
   
   Service alert
   Shipping tools
   DPD Shipping Report
   Export and customs
 * myDPD
   
   Send a parcel now
   Parcel tracking/ My parcels
   Log in/ Register
 * Contact




WHAT ARE YOU LOOKING FOR?





Menu
 * Our company
   * News & press
 * Sustainability
   * Carbon neutral commitment
   * Smart urban delivery
   * Air quality monitoring programme
 * Careers at DPD
   * Vacancies
   * Subcontractors
 * Pickup
   * Find a Pickup parcelshop
   * Become a parcelshop
 * Shipping tools
 * E-shoppers
   English French Dutch

 * Sending parcels
   * To business customers
   * Express
   * International
   * DPD fresh
   * To private customers
   * E-commerce
   * Retail
 * Receiving parcels
   * Where is my parcel?
   * Pickup points
   * myDPD app
 * Returning parcels
   * Pickup points
 * myDPD
   * Send a parcel now
   * Parcel tracking/ My parcels
   * Log in/ register
 * Shipping guide
   * Service alert
   * International support
   * Shipping tools
 * Contact
 * Our company
   * News & press
 * Sustainability
 * Careers at DPD
 * Pickup
   * Pickup points
   * Become a parcelshop
   English French Dutch

 1. 


WHERE IS MY PARCEL?




FOR RECEIVERS AND SHIPPERS


DPD CUSTOMER SERVICE




WHERE IS MY PARCEL?



You can contact DPD by phone, chatbot or by checking the answers in the help
center.


FIND A DPD PARCEL SHOP

Pickup parcelshops nearby


FIND A DPD PARCEL SHOP

Pickup parcelshops nearby




CHANGE YOUR DELIVERY

Change the delivery date or place up to 30 min before arrival of our driver!

Book last-minute change




WHEN WILL MY PARCEL ARRIVE?

Track your parcel in real-time and follow the driver to your front door

Live-Tracking




CONTACT THE DPD CUSTOMER SERVICE DEPARTMENT


CUSTOMER SERVICE FOR RECEIVERS

Our customer care colleagues are available from Monday to Friday from 8h - 18h.


070 222 222*


CUSTOMER SERVICE FOR SENDERS

Relevant information about shipping within Belgium and abroad.



Please visit our

shipping guide

Click here for the the complaints and claim settlement procedure.

 

 


HELP CENTER

Receiving
Show:10 | 25 | 50 | 100
Can I, as receiver, collect my parcel at a DPD depot?

Unfortunately not. For your own safety and to ensure the efficiency of
operations at the DPD depots/hub, we are unable to welcome receivers on our
premises.

When will my parcel be delivered?
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If
the sender has used the Predict service, you’ll be informed of the day and time
slot when your delivery will be made. You can follow your parcel on myDPD.
What happens if I am not home when the parcel is delivered?
No problem. Your package will be left with your neighbour. What if your
neighbour is not home either? Your parcel will be brought to a nearby Pickup
parcel shop. This is a quick and easy option, and means that you can collect the
parcel when it is convenient for you. The DPD driver will leave a note in your
letterbox stating the address of the Pickup parcel shop and when the parcel will
be available for collection. DPD will also send you an email stating when the
parcel has arrived at the Pickup parcel shop.  Take some proof of identity with
you when you go to collect your parcel. You have seven days in which to pick it
up. If it is not collected during this time, it will be returned to the sender.
A parcel that is displayed to me as "delivered" has not arrived. What is the
reason for this?
Please check whether the parcel has been deposited in the safe place you have
specified, or has been delivered to a neighbour. If the parcel can't be found,
please contact our customer service via the contact form.
My parcel has not arrived (yet). What now?
If the sender has used the Predict service, you’ll be informed of the day and
time slot when your delivery will be made. While we do our very best to deliver
at the designated time, this time is an estimate. Delays can sometimes occur due
to unforeseen circumstances. Our parcel tracking function enables you to follow
the progress of your parcel online at any time. If the status of your parcel
remains unchanged for a long period or if it isn\'t delivered at the indicated
time, you are welcome to contact us.
Why is my parcel being delivered to a Pickup parcelshop?

If we deliver your parcel to a Pickup parcelshop there could be a number of
reasons for this:

 * The consignor has instructed us to deliver the parcel to a Pickup parcelshop
   (DPD Shop2Shop)

 * You have specified the Pickup parcelshop as the place of delivery with our
   customer service, in myDPD or in our app.

 * We were unable to locate you at home and you have not specified a different
   place or day for the delivery. In this case we wish to make sure nevertheless
   that you receive your parcel as quickly as possible, and we therefore deliver
   it to a Pickup parcelshop in your neighbourhood, where you can pick it up
   during the shop\'s opening hours.

You can find out the Pickup parcelshop to which your parcel has been delivered
in myDPD, in our app, from the delivery email in your mailbox or from the parcel
notification card in your letterbox.

Where is my parcel?
Click here to track your parcel.

You can check on the shipping status of your parcel by simply entering the
parcel label number or reference number. Track your parcel live and see when
we’ll be ringing your doorbell.

Does DPD deliver on Saturdays?

Home delivery on Saturdays is optional and depends on the choice of the
shippers, whereas parcelshop delivery is a standard feature.

Mijn pakket is niet bezorgd op het aangegeven tijdstip.
Als de afzender van je pakket gebruik maakt van de Predict-service word je
geïnformeerd over de dag en het tijdvak waarin de bezorging zal plaatsvinden.
Hoewel wij ons uiterste best doen je pakket op het aangegeven tijdstip te
bezorgen, blijft het een indicatie. Door onvoorziene omstandigheden is het
mogelijk dat er vertraging plaatsvindt.
How do I know that I will receive a parcel?
Usually you will receive an email with the parcel number, in which we announce
the delivery time with one-hour accuracy. If you are registered, we
automatically display incoming parcels in "My parcels".


 

12Page



TRACK YOUR PARCEL IN REAL-TIME


DOWNLOAD THE MYDPD APP

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel
shop




DOWNLOAD THE APP AND GET STARTED








*This is a toll number. Click here for the rates. 

Home / Contact

Sending parcels

Send a parcel now

E-commerce

International shipping

Receiving parcels

Track & Trace

Change your delivery

Find a Pickup parcelshop

Returning parcels

Returns management for shippers

Send back your order

Our company

Carbon neutral delivery

Vacancies

Subcontractors

Contact

Service alert

Fuel surcharge

Shipping report

myDPD for recipients

Log in/Register

Peak period

Social Media



Download The App


Cookies
 © 2021 DPD
 * Imprint
 * General terms and conditions
 * Complaint and claim settlement
 * Data protection
 * Anti-corruption policy
 * Legal notice
 * Sitemap
 * DPDgroup
 * English French Dutch

Sending parcels

Send a parcel now

E-commerce

International shipping

Receiving parcels

Track & Trace

Change your delivery

Find a Pickup parcelshop

Returning parcels

Returns management for shippers

Send back your order

Our company

Carbon neutral delivery

Vacancies

Subcontractors

Contact

Service alert

Fuel surcharge

Shipping report

myDPD for recipients

Log in/Register

Peak period

Social Media



Download The App


Cookies

 © 2021 DPD
 * Imprint
 * General terms and conditions
 * Complaint and claim settlement
 * Data protection
 * Anti-corruption policy
 * Legal notice
 * Sitemap
 * DPDgroup
 * English French Dutch

Need help?
Need help?
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