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WEBSITE

Terms and conditions of use of this Vodacom online service

Accessing any pages on this online service implies that you agree to the
following terms and conditions of use of this online service.

These terms and conditions contain provisions which appear in a similar text
style to this clause in order to draw your attention to such clauses because
they:

 * may limit the risk or liability of the Vodacom Group or a third party; and/or

 * may create risk or liability for you; and/or

 * may compel you to indemnify the Vodacom Group or a third party; and/or'

 * serve as an acknowledgement, by you, of a fact.

 1.  Disclaimer
    
    1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and
       its suppliers of information, to ensure the proper performance of this
       online service, the accuracy of the information/images and the
       reliability of the binary data on this online service, Vodacom, its
       affiliated companies, suppliers, or any of their employees, do not, to
       the full  extent permitted by law, guarantee the availability or accuracy
       of the services, content and/or information offered on this online
       service ("the Service/s").
    
    2. Vodacom makes no representations or warranties, whether express or
       implied, and assumes no liability or responsibility for the proper
       performance of the Services and the Services are thus used at your own
       risk. In particular Vodacom makes no warranty that the Services will meet
       your requirements, be uninterrupted, complete, timely, secure or error
       free.
    
    3. This site may contain hyper-links to third party sites. Vodacom is not
       responsible for the content of, or the services offered by those sites.
       The hyper-link(s) are provided solely for your convenience and should not
       be construed as an express or implied endorsement by Vodacom of the
       site(s) or the products or services provided therein. You access those
       sites and use their products and services solely at your own risk.

 2. Indemnification
    
    1. To the full extent permitted by law, you indemnify and hold Vodacom
       harmless against all and any loss, liability, actions, suites,
       proceedings, costs, demands and damages which arises directly or
       indirectly out of a breach of the terms of these terms and conditions by
       you or arising out of or in connection with the failure or delay in the
       performance of the Services or your  use of the Services, (including
       direct, indirect, special or consequential damages), and whether in an
       action based on contract, negligence or any other action, or the use of
       the Services, other than in respect of losses caused by Vodacom's gross
       negligence or intentional misconduct.
    
    2. Without affecting the generality of 2.1 above, Vodacom shall not be
       liable to you for any breach of these terms and conditions or failure to
       perform any obligations as a result of technical problems relating to its
       network, termination of any licence to operate or use the network, act of
       God, government control, restrictions or prohibitions or other government
       act or omission, whether local or national, act of default of any
       supplier, agent or sub-contractor, industrial disputes or any other cause
       beyond Vodacom's control.

 3. Use of services
    
    1. You may only use the Services for lawful purposes and you warrant that
       you shall not:
       
       1. use the Services to receive or transmit material which is in violation
          of any law or regulation, which is obscene, threatening, racist,
          menacing, offensive, defamatory, in breach of confidence, in breach of
          any intellectual property rights, or otherwise objectionable or
          unlawful;
       
       2. use the Services for the transmission of "junkmail", "spam", "chain
          letters", or unsolicited mass distribution of SMS;
       
       3. other than for your personal and non-commercial use, store on your
          computer, or print copies of extracts from this site, and you may not,
          other than for your personal and non-commercial use, "mirror" or cache
          information provided via this site on your own server, or copy, adapt,
          modify or re-use the text or graphics from this site without prior
          written permission from Vodacom.

 4.  Privacy policy
    
    1. Vodacom and all its associated companies are committed to respecting the
       privacy of your personal data. To demonstrate its commitment, Vodacom has
       created this Security and Privacy Statement in order to communicate its
       intent to provide effective processes for the appropriate handling of
       such private information and to comply with applicable legislation that
       governs the authentication, protection and disclosure of personal
       information.
    
    2. What types of information are Vodacom collecting, and how do we do it You
       will be able to explore the majority of the Services offered on this site
       without us collecting any identifiable information from you. For the
       purpose of business communications, administration and transacting
       Vodacom may collect and/or use personal information, for example: your
       name, address, telephone number, e-mail, current geographical location
       and/or account details. This will enable Vodacom to:
       
       1. Respond to queries or requests submitted by you;
       
       2. Process orders or applications;
       
       3. Resolve problems with goods and services previously supplied; and/or
       
       4. Create products or services that may meet your future requirements.
       
       5. Vodacom will use, collect, store, process, transmit or otherwise
          handle private information only with the knowledge and consent of you,
          our customer.
    
    3. The use of Cookies
       
       Vodacom may store some information (commonly known as a "cookie") on your
       computer when you visit our web site.This enables Vodacom to recognise
       you during subsequent visits. The type of information gathered is
       non-personal (such  as: the IP address of your computer, the date and
       time of your visit, which pages you browsed and whether the pages have
       been delivered successfully. Apart from merely establishing basic
       connectivity and communications, Vodacom may also use this data in
       aggregate form to develop customised services - tailored to your
       individual interests and needs. Should you choose to do so, it is
       possible (depending on the browser you are using), to be prompted before
       accepting any cookies, or to prevent your browser from accepting any
       cookies at all. This will however cause certain features of the web site
       not to be accessible.
    
    4. What about the security of my personal data?
       
       Vodacom has implemented technology, policies and processes aimed at
       protecting the confidentiality, integrity and availability of your
       personal information. We will update and refine these measures on an
       on-going basis. Please note that Vodacom cannot be responsible for the
       privacy policies and practices of other sites you may access using links
       from this Service. We recommend that you check the policy of each site
       you visit and that you contact that specific organisation if you have any
       concerns or questions. Please be aware that internet communications are
       inherently insecure unless they have been encrypted. Your communications
       may be routed through any number of countries before reaching this site.
       Vodacom therefore assumes no responsibility or liability of any nature
       whatsoever for the interception or loss of personal information beyond
       our control.
    
    5. Will Vodacom disclose any of my personal information?
       
       Vodacom does not distribute any of your personal information to third
       parties; unless it's required to deliver the products or services
       requested by you. In addition, Vodacom will not sell your personal
       information to third parties unless you give us your specific permission
       to do so. For example, we may disclose your data to a credit card company
       to obtain payment for      a purchase you initiated. It may also be
       necessary to pass on your data to a supplier who will deliver the product
       on order. In addition, Vodacom may be obligated to disclose personal
       information to meet any legal or regulatory requirements of applicable
       laws.
    
    6. Amendments to this Security and Privacy Statement
       
       Vodacom reserves the right to amend or modify this Security and Privacy
       statement at any time in response to new privacy legislation
    
    7. Whilst your name and e-mail address which is supplied to us when
       registering for the Services will not automatically be made available to
       the recipient of your SMS, we nevertheless are able to trace the source
       of an SMS, and such information will be made available to the authorities
       if required by law.
    
    8. Monitoring or recording of your calls, e-mails or SMS's may take place
       for business purposes to the extent permitted by law, such as for example
       quality control and training for the purposes of marketing and improving
       the Services. However, in these situations, we will not disclose
       information that could be used to personally identify you.
    
    9. You agree that Vodacom may, to the full extent permitted by law, receive
       or disclose your personal information, documents, detailed call records,
       credit profile information and/or any other credit information from or to
       any of Vodacom's shareholders, related entities, suppliers, agents,
        professional advisors or any company within the Vodacom Group for
       marketing purposes, subject to your right to restrict receipt of unwanted
       marketing material or other rights in terms of the Consumer Protection
       Act, 2008

 

 5. Electronic communications
    
    All electronic communications, including any attachments thereto that are
    transmitted to you by Vodacom, shall be on the following terms and
    conditions:
    
    1. Before any purported agreement, that has been negotiated either wholly or
       partly by electronic means, shall be considered binding on Vodacom, the
       following terms and conditions shall apply:
       
       1. An advanced electronic signature, (as defined in the Electronic
          Communications and Transactions Act 25 of 2002), of a duly authorized
          member of the Board of Directors of Vodacom shall be required to be
          used and attached to any electronic communication containing any offer
          and/or acceptance by Vodacom, as the case may be.
       
       2. Where Vodacom is acting as the offeror, the agreement shall be deemed
          to have been concluded at the time when and place where the acceptance
          of the offer was actually received by the Director so acting on behalf
          of Vodacom, and upon such Director expressly and manually
          acknowledging receipt of such acceptance.
       
       3. An electronic communications shall be considered to have been sent by
          a Director as aforesaid only if:
          
          1. the Director sent it personally; or
          
          2. it was sent by a person who had the required authority to act on
             behalf of the said Director.
    
    2. Any opinion or advice contained in electronic communications shall be
       subject to the terms and conditions contained in any governing agreement.
    
    3. Vodacom is not responsible for the proper and/or complete transmission of
       the information contained in the electronic communication or of the
       electronic communication itself nor in any delay in its receipt.
    
    4. Whilst Vodacom does employ virus filtering, it provides no guarantees or
       warrantees that the electronic communication is virus-free.

 6. Intellectual property rights
    
    You acknowledge that Vodacom owns or is the licensor of the intellectual
    property rights in and to all Services contained herein, and that the
    unauthorised use thereof is expressly prohibited. The word or mark
    "Vodacom", and "Voda", however represented, including stylised
    representation, all associated logos and symbols and combinations of any of
    the aforegoing with another word or mark, used on this site, are the
    trademarks of Vodacom, or one of its affiliated companies.

 7. Password and/or One Time PIN
    
    If you have a password or One Time PIN (OTP) you undertake to keep it secure
    and warrant that no other person shall use the Services utilising your
    password or OTP, and you acknowledge further that you are responsible for
    ensuring that no unauthorised access to the Service is obtained using your
    password or OTP, and that you will be liable for all such activities
    conducted pursuant to such use, whether authorised or not.

 8. Termination and variation
    
    To the full extent permitted by law, we reserve the right to alter, restrict
    and/or terminate the Services to you in particular, or to the public in
    general, without notice or reason, or to revise these terms and conditions,
    and/or the prices at which the Services are offered, at any time. Such
    changes will be posted on this site and will be deemed to have been accepted
    by you if you continue using the Services. The obligation therefore is on
    you to review these terms and conditions at regular intervals.

 9. General
    
    1. These terms and conditions will be governed by and construed in
       accordance with the laws of South Africa, and you shall submit to the
       jurisdiction of the South African Courts.
    
    2. These terms and conditions are severable, in that if any provision is
       determined to be illegal or unenforceable by any court of competent
       jurisdiction, then such provision shall be deemed to have been deleted
       without affecting the remaining provisions of the terms and conditions.
    
    3. Our failure to exercise any particular rights or provision of these terms
       and conditions shall not constitute a waiver of such right or provision,
       unless acknowledged and agreed to by us in writing.
    
    4. These terms and conditions, as varied by us from time to time pursuant to
       clause 8, above constitute the sole agreement between you and Vodacom.

View Vodacom e-school Terms and Conditions

View all Vodacom Terms and Conditions

View Google Privacy Policy

View Google Terms of Service

 

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