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PRIVACY POLICY
READ THE CREDITSAFE PRIVACY POLICY
THIS NOTICE IS TO ARTICULATE HOW CREDITSAFE COLLECTS AND PROCESSES PERSONAL
DATA. WE ARE COMMITTED TO PROVIDING A TRANSPARENT APPROACH REGARDING THE
COLLECTION, PROCESSING AND ON-GOING MANAGEMENT OF PERSONAL DATA.
Creditsafe USA complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF)
and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of
Commerce. Creditsafe has certified to the U.S. Department of Commerce that it
adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF
Principles) with regard to the processing of personal data received from the
European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and
Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. If there is any
conflict between the terms in this privacy policy and the EU-U.S. DPF
Principles, the Principles shall govern. To learn more about the Data Privacy
Framework (DPF) program, and to view our certification, please
visit https://www.dataprivacyframework.gov/
The Federal Trade Commission has jurisdiction over Creditsafe USA’s compliance
with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to
the EU-U.S. DPF.
THIS DOCUMENT ANSWERS THE FOLLOWING QUESTIONS:
1. Who is Creditsafe?
2. How can I contact Creditsafe?
3. Where does Creditsafe’s data originate from?
4. What data does Creditsafe process and for which purposes?
5. What is the legal basis for Creditsafe to process the business
information data?
6. Who does Creditsafe share data with?
7. Where is the business information data stored?
8. How long does Creditsafe store business information data?
9. Is data transferred to a recipient outside of the UK, European Union, or
the European Economic Area?
10. What are my rights as a data subject?
11. Is your data used for automated decision making?
12. Where can you raise a complaint?
13. Do you have an obligation to share or update data with Creditsafe?
14. Is your data used for profiling or scoring?
We collect this information in a way which does not identify anyone. We do not
make any attempt to find out the identities of those visiting our website. We
will not associate any data gathered from this site with any personally
identifying information from any source. If we do want to collect personally
identifiable information through our website, we will make this clear as we do
to our subscription customers who access our services via our website. We will
always make it clear when we collect personal information and will explain what
we intend to do with it.
Our website makes use of Cookies, Pixel Tags, Local Shared Objects (also called
"Flash Cookies") and similar technologies when you are browsing our website to
enable certain functionalities of our website and to help us analyze user
behavior on the website in order to improve the customer experience.
These cookies are used to collect information about how visitors use our site.
We use the information to compile reports and to help us improve the site. The
cookies collect information in an anonymous form, including the number of
visitors to the site, where visitors have come to the site from and the pages
they visited.
Click here for an overview of privacy at Google.
You can prevent cookies from being installed by adjusting the settings on your
browser software accordingly. You should be aware, however, that by doing so you
may not be able to make full use of all the functions of our website.
Some pages of this website also use services provided by Hotjar. Such services
are governed by the hotjar.com Privacy Policy which can be found here.
https://www.hotjar.com/legal/policies/privacy.
PEOPLE WHO COMPLETE A CONTACT FORM
The Creditsafe website uses a number of “Contact us” forms allowing visitors to
supply us with their details so we may get in touch with them to discuss our
products and services. The details on these forms are collected and passed to
our customer service teams to allow them to contact the person completing them.
PEOPLE WHOSE INFORMATION IS CONTAINED WITHIN OUR PRODUCTS
Creditsafe’s products contain information on the identification, analysis and
creditworthiness of businesses. That information is sourced from many original
suppliers such as Companies House and the Registry Trust. This data is displayed
within Company Credit Reports which can be accessed by our subscription
customers when they have logged into our secure services using their user name
and password. The information held in our reports may include information that
can be used to identify individuals such as company directors. This information
will have been sourced by Creditsafe from the original data collector who will
have explained what data was being collected and how and why it might be used by
third parties such as Creditsafe. Typically this might include directors’
details filed at Companies House as part of a company’s annual return.
PEOPLE WHO EMAIL US
Creditsafe uses email as one of the primary sources of communication with
customers and this may be monitored and used by us for reasons of security and
for monitoring compliance within the company. Email monitoring or blocking
software may also be used to protect personal and other sensitive data within
Creditsafe. Please be aware that you have a responsibility to ensure that any
email you send to us is within the bounds of the law.
PEOPLE WHO PHONE US
It has become common practice to record calls due to the growth of business
conducted by telephone. Recording customer conversations allows organisations to
assess customer satisfaction, train and develop staff, review call quality, and
have access to a verbal record of what is said in the event of a subsequent
complaint.
Creditsafe may record the telephone call in the following instances:
· to assist in quality monitoring of staff
· to keep evidence of the formation of a contract
· to investigate and resolve a complaint
· for the detection, investigation and prevention of crime (including
fraud)
All inbound calls to Creditsafe will hear an automated message informing them
that calls may be recorded. For outbound calls, the Creditsafe employee will
inform the recipient whenever calls are being recorded. Note that if payment
information is taken over the telephone, the recording will be paused whilst
these details are communicated.
PEOPLE WHO MAKE A COMPLAINT TO US
When we receive a complaint from a person we make up a file containing the
details of the complaint. This normally contains the identity of the
complainant, contact details and any other details of the complaint. We will
only use the personal information we collect to process the complaint and to
check on the level of service we provide.
COMPLAINTS OR QUERIES
We take the collection and processing of personal data very seriously and
encourage individuals and/or organizations to bring to our attention any aspects
of our operations that they feel collects or processes personal data in an
unfair, misleading or inappropriate way. This notice is written to give clarity
and ensure our key processing activities are clear and understood. It does not
provide all aspects of processing and use of personal data but you are welcome
to request further information if required.
For any complaints, queries of requests for information please contact us at
USPAInfo@creditsafe.com or call (855)551-6903.
JOB APPLICANTS, CURRENT AND PREVIOUS
When individuals apply to work at Creditsafe we will only use the information
they supply to us to process their application. Where we want to disclose
information to a third party, for example where we want to take up a reference
or obtain a criminal records check we will not do so without informing them
beforehand. Personal information about unsuccessful candidates will be held for
12 months after the recruitment exercise has been completed, it will then be
destroyed or deleted.
Once a person has taken up employment with Creditsafe, we compile a personnel
file relating to their employment. The information contained in this will be
kept secure and will only be used for purposes directly relevant to that
person’s employment and fulfillment of business requirements. Once their
employment has ended we will retain the file in accordance with the requirements
of our retention schedule, which is 7 years and then dispose or delete it.
ACCESS TO PERSONAL INFORMATION
We are committed to providing people access to their personal information. Any
individual who would like to know whether personal information is held on them
by Creditsafe can make a Subject Access Request (SAR). If we do hold information
about you we will:
* Give you a description of it;
* Tell you why we are holding it;
* Tell you who it could be disclosed to; and
* Let you have a copy of the information in an intelligible form.
If you wish to make a request for any personal information we may hold please
contact us in writing, addressing it to the Group Information Security Manager,
address details are provided below.
If we do hold information about you, you can ask us to correct any mistakes by,
once again, contacting the Group Information Security Manager.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site linking to other
websites. We encourage you to read the privacy statements on the other websites
you visit.
HOW TO CONTACT US
If you want to request information about our privacy policy you can email us or
write to:
Creditsafe USA
4635 Crackersport Rd
Allentown
PA 18104
Website: www.creditsafe.com
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Terms and Conditions | Privacy Policy | Data Privacy Framework Policy |
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