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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
SOLUTIONS
CUSTOMERS
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TALKDESK AGAIN NAMED A LEADER IN 2021 GARTNER® MAGIC QUADRANT™ FOR CCAAS.



VIEW REPORT
READ CEO TIAGO PAIVA’S BLOG


TALKDESK NAMED #17 ON FORBES CLOUD 100 FOR 2021. READ THE BLOG


TALKDESK PROVIDES A BETTER WAY FOR ORGANIZATIONS TO INTELLIGENTLY UNLOCK THE
PROMISE AND POTENTIAL OF GREAT CUSTOMER EXPERIENCE.

Our speed of innovation and global footprint reflect our commitment to ensure
businesses everywhere can deliver better customer experiences through any
channel, resulting in higher customer satisfaction, cost savings, and
profitability.

LEARN MORE


WE NEVER STOP INNOVATING.

Each year, we release hundreds of new features, solutions, and integrations to
keep our platform ahead of customer experience technology and trends.

SEE OUR INNOVATIONS
EXPLORE SOLUTIONS


OUR AUTOMATION-FIRST CUSTOMER EXPERIENCE SOLUTIONS LEVERAGE TALKDESK AI TO
OPTIMIZE YOUR MOST CRITICAL CUSTOMER SERVICE PROCESSES.

SELF-SERVICE EXPERIENCE

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WORKFORCE ENGAGEMENT

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OMNICHANNEL ENGAGEMENT

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EMPLOYEE COLLABORATION

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CUSTOMER EXPERIENCE ANALYTICS

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AI FOR EVERY DAY

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BETTER EXPERIENCES BUILD TRUST AND LOYALTY.

You don’t have to take our word for it. Read, listen, and watch how our
customers make their customers happy.

CUSTOMER STORIES


COMPANIES AROUND THE WORLD RELY ON TALKDESK.


SEE MORE CUSTOMERS


SEE WHY WE’RE TOP RATED ON TRUSTRADIUS.

Rated 8.7 out of 10 based on 478 reviews and ratings on

Nov 12, 2021

TALKDESK IS USED ACROSS ALL ORGANIZATIONS, NOT JUST FOR INTERNAL COMMUNICATION
BUT ALSO EXTERNALLY WITH CUSTOMERS AND PROVIDERS IN ALL CONTACTS. IT ALSO HELPS
TO MANAGE TIMES, TEAMS, AND SERVICE LEVELS IN OUR PRACTICE. BEING A VERY DYNAMIC
TOOL, IT ALLOWS US TO COORDINATE THE PROJECT, TEAMS, AND USERS GLOBALLY.

Diogo Reis

Aug 31, 2021

OUR MAIN REASON FOR SELECTING TALKDESK WAS THE CONSISTENCY IN SERVICE ACROSS ALL
LOCATIONS, FROM CHINA, THE US, AND RUSSIA. THE 24/7 SUPPORT AND A TRUE FEELING
OF A PARTNERSHIP ALLOW US TO DELIVER BETTER SERVICE TO OUR CUSTOMERS WITHOUT
WORRYING ABOUT THE TECHNICAL SETUP OF THE SOLUTION.

André Leitão

Jan 30, 2021

LIVE CALL MONITORING IS A SNAP. ONE-CLICK AND YOU'RE IN. ONE MORE AND I CAN JOIN
THE CALL IF NECESSARY.

Rus Cordova

Oct 01, 2020

TALKDESK IS EASIER TO MANAGE AND HAS A MAJOR ADVANTAGE THAT IS A NATIVE
CONNECTION WITH OUR FUTURE CRM (SALESFORCE) SOLUTION. THE FACT THAT OUR AGENTS
ARE VPN AND EXTRA SOFTWARE FREE IS ALSO AN ADVANTAGE.

Vítor Hugo Pacheco

Jul 28, 2019

IT ALLOWS US TO USE TO BE AS EFFICIENT AS POSSIBLE, SWITCH BETWEEN NUMBERS WE'RE
DIALING OUT FROM AND CONNECT TO LEADS IN A VERY FAST FASHION.

Kyle Dusi

Jul 12, 2019

OUR CONTRACT WITH FIVE9 WAS FINISHING AND WE FOUND A MODERN ALTERNATIVE WHICH IS
MUCH EASIER TO USE, WHICH HAS A NICE AND EASY INTERFACE, AND WHICH AUTOMATICALLY
CONNECTS WITH SALESFORCE. THESE DIFFERENCES WERE ONES OF THE MOST IMPORTANT IN
THE DECISION OF CHANGING THE PRODUCT FOR OUR DAILY WORK. TALKDESK IS A GREAT
PRODUCT FOR CUSTOMER SERVICE.

Natalia Shlykova

May 21, 2019

TALKDESK WAS THE BEST OF THE TOOLS WE TRIED. WE HAVE NOT NEEDED TO MOVE ON SINCE
IMPLEMENTING IT.

yehia z

Feb 10, 2019

TALKDESK HAS BEEN VERY GOOD ABOUT WORKING WITH US ANYTIME WE'VE HAD AN ISSUE.

Kevin Froleiks




OUR CUSTOMERS GET RESULTS.

customer story

INCREASED FIRST CALL RESOLUTION BY 17X

customer story

ACHIEVED SLA OF ANSWERING 97% OF CALLS IN 30 SECONDS OR LESS

customer story

TRIPLE-DIGIT INCREASE IN ROI


TALKDESK NAMED G2 LEADER IN CONTACT CENTER OPERATIONS.

G2 Grid® Scoring

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SEE OUR RATING


ANALYST RECOGNITION.

GARTNER

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.

ARAGON RESEARCH

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact
Centers, 2021.

FORRESTER

Talkdesk named a leader in the 2020 Forrester Wave for CCaaS.


INDUSTRY-SPECIFIC SOLUTIONS JUST FOR YOU.

FINANCIAL SERVICES & INSURANCE

HEALTHCARE & LIFE SCIENCES

TRAVEL & HOSPITALITY

RETAIL, E-COMMERCE & CONSUMER GOODS


UNLEASH THE POWER OF YOUR CONTACT CENTER ACROSS EVERY DEPARTMENT IN YOUR
ORGANIZATION.

IT & OPERATIONS TEAMS

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SALES & REVENUE TEAMS

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MARKETING & DIGITAL TEAMS

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FINANCE & PROCUREMENT TEAMS

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ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST.

SECURE

0

security and data team.

SCALABLE

0

seconds to provision a new agent.

RELIABLE

0%

uptime SLA.


EXPERIENCE THE CLOUD CONTACT CENTER FOR INNOVATIVE ENTERPRISES.

Request a free demo. We will help you create your contact center. Today.


Why Talkdesk
 * Customer Service
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Company
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Product
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 * Employee Collaboration

Resources
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 * Talkdesk CXTalent
 * Knowledge Base
 * Talkdesk Academy
 * Developer Documentation

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