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 * Products
   
   Menu Item
   
   Conversational CloudDeliver personalized digital experiences with an AI
   platform that identifies customer intentGenerative AI – NEWUnleash the
   untapped power of large language models, merging unstoppable growth with an
   unwavering commitment to responsible, safe Generative AIVoice AI – NEWCreate
   seamless, automated customer experiences across voice and messaging — powered
   by generative AI
   
   Menu Item
   
   Conversational Intelligence & InsightsDrive improved customer engagement and
   agent performance with the data & insights critical to optimize
   conversationsIntegrationsUnlock more data and deliver increased flexibility
   and impact for your organization with our catalog of integrations
   
   PUT IT ALL TOGETHER
   
   AI Chatbot Toolset
   
   Better conversations start with a better AI chatbot
   
   Learn more
 * Solutions
   
   By Industry
   
   Financial ServicesDeploy secure messages and proactively engage
   consumersRetailTransform the end-to-end customer shopping experienceTelco &
   CableManage the customer journey to maximize retention and minimize costs
   
    
   
   Travel & HospitalityGuide travelers through real-time requests and assist
   their travel needsAutomotiveImprove car shopping, ownership, and maintenance
   experiences
   
   By Use Case
   
   Customer ServiceUnderstand customer needs and personalize service at
   scaleConversational CommerceSimplify the commerce experience with unified
   messaging and voiceB2B Sales & MarketingClose more deals without growing
   sales and marketing headcountITSMStreamline IT service management and boost
   productivity
   
   By Service
   
   LP 360Accelerate time to value with our turnkey contact center as a
   serviceProfessional ServicesBegin your conversational journey with the help
   from our expertsTechnical SupportFind 24/7 support when you need itBy
   PartnerMarketplaceExplore solutions delivered by LivePerson certified
   partners
 * Resources
   
   Learn
   
   AI HubResource LibraryCustomer StoriesNewsBlog
   
   Participate
   
   EventsPodcastsWebinars
   
   Featured Resource
   
   Webinar
   
   Disrupting traditional CX with a digital evolution
   
   Register now
 * Partners
   
    
   
   Find a partnerSearch our directory to find partners by type, certification,
   vertical, and regionBecome a partnerLearn more about all of the benefits of
   becoming a LivePerson partnerPartner loginLog into our partner portal to
   access partnership tools and assets
 * About
   
    
   
   Our ValuesCareersLeadershipInclusion at LivePersonInvestor Relations
   
   Featured News
   
   Industry Report
   
   LivePerson reveals State of Customer Conversations 2024 report
   
   Learn more
 * Pricing

 * Log in
 * Get a demo

Our first webinar of 2024 🥂! Learn how TalkTalk increased their NPS +52 points.

Register today

INDUSTRY REPORT


AVAILABLE NOW:
STATE OF CUSTOMER CONVERSATIONS 2024

Check out our interactive industry report and unlock exclusive consumer data, AI
insights from CX leaders at Chipotle, Capitec and Google, and so much more.

Download now


IT’S NOT ABOUT THE AI, IT’S ABOUT THE CONVERSATION

Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing
conversations are what fuel relationships, earn loyalty, and ultimately, drive
growth. From the dawn of chat and messaging to the conversational AI era,
LivePerson has been connecting businesses and customers through conversation for
nearly three decades. 

Our technology and team are here to help you:

Shift to digitalEmpower your peopleEmbrace automation

So long, IVR hell


SHIFT TO DIGITAL

Reduce costs and meet customer needs and expectations by routing voice calls to
messaging and other digital channels.

{“30%+”: “reduction in operating costs”, “10%+”: “increase in CSAT”}

OUTCOMES

30%+

reduction in operating costs

10%+

increase in CSAT



So long, conversation siloes


EMPOWER YOUR PEOPLE

Give your whole team the conversational AI tools and intelligence to better
serve your customers and your business, leveraging 28 years worth of
conversational data.

{“50%+”: “decrease in agent attrition”, “25%+”: “increase in productivity”}

OUTCOMES

50%+

decrease in agent attrition

25%+

increase in productivity



So long, chatbot loops


EMBRACE AUTOMATION

Scale your conversations and free up your human agents by automating the most
common — and complex — customer intents so everyone can get what they
need, quicker.

{“50%+”: “reduction in operating costs”}

OUTCOMES

50%+

reduction in operating costs




TRUSTED BY THE WORLD’S MOST BELOVED BRANDS


Read their stories


REAL BUSINESS OUTCOMES, NOT AI HYPE

30%

reduction in operating costs

90%

automation rate

25%

customer satisfaction boost

10x

conversion vs traditional digital

50%

decrease in agent attrition




BUILT FOR THE ENTERPRISE, SAFE FOR EVERYONE

Our award-winning Conversational AI platform, Conversational Cloud®, is built
using large language models fine-tuned by billions of real customer
conversations. With safety and security guardrails designed for the world’s
largest enterprises, you remain firmly in control of the conversation.


UNDERSTAND

Analyze your conversational data to uncover what your customers want, feel, and
need to drive actionable business decisions. Keep measuring, learning,
and improving.


CONNECT

Engage customers on any communication channel — from voice to messaging — and
enrich the conversation by integrating all your business systems.


ASSIST

Set up your team with conversational AI-powered tools and insights designed to
help them focus on the tasks and interactions that matter most.


AUTOMATE

Enable self-service and drive faster resolutions through intelligent automation
and LLM-powered conversational AI solutions.


PUT IT ALL TO WORK WITH THE CONVERSATIONAL FLYWHEEL™

With LivePerson’s solutions, you can understand what customers want, connect to
the right channels, assist your agents, and embrace AI-powered automation — all
in service of your business and customers. We call this virtuous cycle the
Conversational Flywheel, and it’s at the core of everything we do.

Learn how to put it in action


TAKE A DEEPER LOOK AT OUR CONVERSATIONAL AI PLATFORM

Explore Conversational Cloud


SEE SUCCESS STORIES FROM LEADERS LIKE YOU

“On top of our successes to date with LivePerson’s Conversational AI and
platform, LLMs and generative AI hold enormous promise to help us scale seamless
and personalized conversations even further.”

Read the press release

“LivePerson’s omnichannel communication capabilities drive a better customer
experience, while also improving agent efficiency. This, combined with
LivePerson’s analytics tools and user-friendly platform, support CarGurus’
mission in providing drivers with a personalized, convenient, and transparent
experience.”

See other quotes like this

“Everything we have done on this transformation journey has been about
delivering exceptional digital experiences to our customers and our crews, to
curate convenient, frictionless, engaging experiences aligned with our purpose
to Cultivate a Better World.”

Read the press release


RECOMMENDED RESOURCES

Break out the popcorn

Cue the movie montage of what’s new in conversational AI and our customer
engagement platform.

Take a look

Check out more content

Scroll through our most-read blogs, infographics, and other conversational AI
platform resources.

Take me there

Get on the guest list

Score an exclusive invite to one of our one-of-a-kind industry events.

Sign me up

Products

Conversational CloudGenerative AIVoice AIConversational Intelligence &
InsightsIntegrationsAI chatbotsConversational AIMessaging Channels

Solutions by Industry

Financial ServicesRetailTelco & CableTravel & HospitalityAutomotive

Solutions By Use Case

Customer ServiceConversational CommerceB2B Sales & MarketingITSM

Solutions by Partner

Marketplace

Services

Professional ServicesTechnical Support

Learn

AI HubResource LibraryCustomer StoriesNewsBlogKnowledge CenterDeveloper
CenterSecurity

Participate

EventsPodcastsWebinars

Partners

Find a partnerBecome a partnerPartner login

About

Our ValuesCareersLeadershipInclusion at LivePersonInvestor
RelationsSustainabilityPricing

© 2024 LivePerson. All rights reserved.

CopyrightCorporate GovernancePrivacy PolicyTerms of ServiceGDPRCookies Settings

English (United States)
 * English (United States)
 * 日本語 (Japan)
 * Português (Brasil)
 * Español (Spain)
 * Español (Mexico)
 * Italiano (Italy)
 * Deutsch (Germany)
 * Français (France)



Just a week before our first 2024 webinar
with TalkTalk 🎉 Register here.


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