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 * Offering
   * For Enterprise
     Large Scale, Enterprise Call & Contact Centers
     * For Partners
       Strategic and Meaningful Technology Partners
   * Solutions
     * Call Automation
     * Call Transcription
     * Call Authentication
   * Technology
     * Speech Recognition
     * Text-to-Speech
     * Voice Biometrics
     * Natural Language Understanding
   
   * --------------------------------------------------------------------------------
   
   * Industry
     * Telecommunications
     * Banking
     * Insurance
     * Healthcare
     * Government
     * Hospitality
 * Case Studies
   * 
     
     
     CASE STUDY
     
     Postpaid Customer Care for Sprint
     
     
     READ MORE
   * 
     
     
     CASE STUDY
     
     A New Call Center for BBVA
     
     
     READ MORE
   * 
     
     
     WHITE PAPER
     
     Solving Contact Center Churn
     
     
     READ MORE
   * Case Studies
     
     Our customers, our drivers for innovation and excellence.
     
     
     View all
 * Knowledge Hub
   * Knowledge Hub
     * News
       Latest news and updates from Verbio
     * Blogs
       Thought leadership, technology insight and market news
     * Case Studies
       Customer insights: from objectives, solution, to ROI
     * Thought Leadership
       White Papers and insightful content
   * * 
       
     * Events
       Events and exhibitions scheduled - meet the team
     * Videos
       Video resource library - see us in action
     * FAQs
       Questions our customers and partners often ask
   * 
     
     
     WHITE PAPER
     
     Solving Contact Center Churn
     
     
     READ MORE
 * Company
   * Company
     * About Us
       Learn about the history and culture of Verbio - who we are and what we
       stand for
     * Life as a Trailblazer
       Verbio's working culture & organization
     * Careers
       View our open vacancies!
   * * 
       
     * Verbio Partner Alliance Program
       Information on our Partner Alliance Program
     * Become a Partner
       Join the Partner Alliance Program
   * 
     
     
     CASE STUDY
     
     Sprint Corporation were looking to keep costs low and customer satisfaction
     high
     
     
     READ MORE
 * Contact
 * Request a demo


VOICE AI SOLUTIONS FOR
CALL & CONTACT CENTERS

Provide the best customer experience, reduce agent churn and improve operational
efficiency

How? Solutions

USED AND TRUSTED BY:

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WHY CHOOSE VERBIO?



UNPARALLELED ACCURACY

Through client-specific customized language models and ultraprecise built-in
ABNF grammars

CALL CENTRE AI SPECIALISTS

Experts in call centre interactions; expressions used, intent and vocabulary

SUPPORTING MULTIPLE LANGUAGES

Supporting global call centres with multi-language and dialect voice solutions

ENTERPRISE SCALE OFFERING

Providing large scale, enterprise voice technology solutions.


OUR TECHNOLOGY

 * Listen
 * Respond
 * Understand
 * Authenticate



SPEECH RECOGNITION

Designed to understand human spoken language expressed in a natural way by
converting speech-to-text in real-time, using Deep Neural Network learning
models.

learn more


TEXT-TO-SPEECH

Pick among 25 ready-to-use catalog voices available in 12 Languages and 25
Dialects or fully customize your own one, for branding purposes like corporate
voices, personalized announcement or for delivering impressive user experience
for devices, media, and entertainment content.

learn more


NATURAL LANGUAGE UNDERSTANDING

Ensuring a customer is accurately understood and that a call is routed
efficiently, is a crucial, complicated part of the call automation process.
Verbio’s Natural Language Understanding (NLU) is designed to acquire and
represent knowledge from the call center sources and learn at scale from every
interaction.

learn more


VOICE BIOMETRICS

Users have become hyper-demanding, requiring excellent and immediate customer
service at any time in the call and contact center. This translates into 24×7
availability, a natural & friendly application, with immediate and efficient
self-service interactions.


learn more





PROVIDING THE ULTIMATE CUSTOMER EXPERIENCE

Our Cognitive and Conversational AI solutions enable innovative and empathetic
human-machine interactions in call and contact centers helping brands worldwide
listen to and understand their customers, automate communication processes, and
deliver more efficient and personalized experiences.


CUSTOMIZED SOLUTIONS

Specific grammars and knowledge will be added to meet your business and
customers’ needs


PROPRIETARY TECHNOLOGY

State-of-the-art and company-owned technology available in a flexible and secure
deployment


360º CUSTOMER JOURNEY

The only technology able to Listen-Understand-Interact using natural human
language



Learn more


INNOVATION

With over 20 years of experience within the field, we are experts in speech
technology and Voice AI solutions. We provide unparalleled Voice AI technology
to our customers and partners across the globe.


SPEECH RECOGNITION




TEXT-TO-SPEECH (TTS)




NATURAL LANGUAGE UNDERSTANDING (NLU)




VOICE BIOMETRICS


Learn more


TEAM

Our global team of driven professionals are at the very heart of our business

Learn more


87% OF  AI ENGINEERS AND COMPUTATIONAL LINGUISTS


21% OF  PHDS SPECIALIZED IN SPEECH AND TEXT


89+ PUBLICATIONS ON SPEECH AND TEXT TECHNOLOGIES


30+ CONFERENCES AND TALKS ON VOICE AI TECHNOLOGIES


OUR CUSTOMERS,
OUR ADVOCATES.



 * “At SoftBank we have constantly remained at the forefront of innovation and
   leading fields like AI. Softbank is applying Verbio’s conversational AI
   technologies in order to improve our customer satisfaction.”
   
   
   KOJI OGAWA
   
   SENIOR DIRECTOR AT SOFTBANK CORP.
   
   Read Case Studies

 * “At GMV we positively value Verbio’s high technical capabilities in Natural
   Language as well as its flexibility to adapt its specific requisites. This
   has resulted in a successful collaboration in projects of high technical
   complexity.”
   
   
   CARMEN LOMBA
   
   JEFE DE SECCIÓN AT GMV
   
   Read Case Studies

 * “BBVA has partnered with Verbio in the development of an NLP-based
   interaction system to boost the quality of our phone customer service. We are
   well aware that customer service is pivotal to our relationship with our
   clients. BBVA, a leader in digital transformation, has evolved its phone
   customer service to improve its ability to interact with users in a
   personalized way, rolling out an automated system capable of handling
   multiple inquiries.”
   
   
   –
   
   BBVA
   
   Read Case Studies

 * “Sprint is firmly moving towards AI in different areas, aiming to improve our
   relationship and our customer service with our clients. Verbio is putting in
   place its conversational AI solutions to make our interactions with our
   millions of customers easier and smoother, with an extremely responsive
   service and a robust reliable technology.”
   
   
   NÉSTOR CANO
   
   COO AT SPRINT
   
   Read Case Studies

 * “Con las tecnologías del habla de Verbio la AEAT es capaz de prestar atención
   telefónica de una manera ágil, amigable y eficiente en costes a todo tipo de
   contribuyentes las 24 horas del día, siete días a la semana, especialmente
   durante la campaña de Renta en las que el volumen de llamadas se incrementa
   exponencialmente. El plan de la Agencia es potenciar y evolucionar estos
   servicios con tecnologías de Lenguaje Natural.”
   
   
   JESÚS GÓMEZ PARRONDO
   
   JEFE DE ÁREA AT AEAT
   
   Read Case Studies

 * “Thanks to Verbio we have been able to offer the first cognitive project in
   the utilities sector in Latin America. The solution allows us to offer a
   cognitive and voice recognition system that allows us to offer a real
   optimization of the contact center, generating an increase in customer
   satisfaction.”
   
   
   BRUNO CAGLIOSTRO
   
   COMMERCIAL MANAGER AT CLO
   
   Read Case Studies

 * “With Verbio as a partner, we can offer the client a complete security system
   with voice technology. The involvement of the “C” level (and the board/owner)
   in the details of the projects, as well as the R&D team, has been very
   valuable. It is a commitment that you do not find with the majority of
   technology providers/manufacturers.”
   
   
   GUSTAVO DAVILA
   
   CO-FOUNDER AND SALES DIRECTOR AT CYBOLT
   
   Read Case Studies


HUNGRY FOR MORE SUCCESS STORIES?

learn more


KEEP UP TO DATE


GET OUR LATEST NEWS

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NOT SURE WHAT TO LOOK FOR?


GET IN CONTACT

Talk to us


CONTACT

info@verbio.com

Spain +34 934 44 79 79

North America +1 (814)919-9177

Brazil +55 (11) 97263-6029

Mexico +52 1 (55) 43492203

Get in Contact


TECHNOLOGY

 * Speech Recognition
 * Text-to-Speech
 * Voice Biometrics
 * Natural Language Understanding


INDUSTRIES

 * Telecommunications
 * Banking & Financial Services
 * Insurance
 * Hospitality
 * Healthcare
 * Government


KNOWLEDGE HUB

 * News
 * Case Studies
 * Blogs
 * Events
 * Videos
 * FAQs




COMPANY

 * About us
 * Careers
 * Partners
 * Avaya DevConnect


SUPPORT

 * Get support


 * Legal Notice
 * Privacy Policy


SOCIAL

 * Medium
 * LinkedIn
 * Twitter
 * YouTube




ACCREDITATIONS






FUNDED PROJECTS





© 2023 Verbio Technologies, S.L. All rights reserved.  Design Huaman
Studio.  Development Linkin.


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