maine.teamdynamix.com
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Submitted URL: https://itsupport.maine.edu/
Effective URL: https://maine.teamdynamix.com/TDClient/2624/Portal/Home/?ID=1ee28f61-aea2-4452-8aa9-859961307402
Submission: On February 23 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://maine.teamdynamix.com/TDClient/2624/Portal/Home/?ID=1ee28f61-aea2-4452-8aa9-859961307402
Submission: On February 23 via automatic, source certstream-suspicious — Scanned from DE
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<a href="/TDClient/2624/Portal/Home/?ID=1ee28f61-aea2-4452-8aa9-859961307402">Information Technology</a>
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<h1>Information Technology and Support</h1>
<div style="font-weight: bold"><a href="/TDClient/2624/Portal/KB/ArticleDet?ID=136697">About this new site</a></div>
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<li><a href="/TDClient/2624/Portal/KB/ArticleDet?ID=134589">My UMS ID password isn't working (Gmail, Mainestreet, Campus Portal, etc.)</a></li>
<li><a href="https://maine.teamdynamix.com/TDClient/2624/Portal/KB/?CategoryID=21874">Brightspace Support Resources</a></li>
<li><a href="https://maine.teamdynamix.com/TDClient/2624/Portal/KB/?CategoryID=21900">Zoom Support Resources</a></li>
<li><a href="https://maine.teamdynamix.com/TDClient/2624/Portal/KB/ArticleDet?ID=134619">Connecting Remotely Using the Remote Access VPN</a></li>
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<h3 class="panel-title"><span aria-hidden="true" class="glyphicon glyphicon-question-sign" style="margin-right:15px;"></span>Contact the IT Help Desk</h3>
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<div style="margin: -10px 10px; font-style: italic;">Live Chat is not available. <a href="https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/171">Please submit a support request here.</a></div>
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<li class="list-group-item"><span aria-label="span widget" contenteditable="false" role="region" tabindex="-1"><span aria-label="icon" contenteditable="false" role="region" tabindex="-1"><span aria-hidden="true"
class="fa fa-exclamation-circle fa-lg"></span></span></span><a href="https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/171">Submit a Ticket for a Problem/Request</a> or
<a href="https://gojira.its.maine.edu/jira/servicedesk/customer/user/requests?status=open">View Your Open Tickets</a></li>
<li class="list-group-item"><span aria-label="span widget" contenteditable="false" role="region" tabindex="-1"><span aria-label="icon" contenteditable="false" role="region" tabindex="-1"><span aria-hidden="true"
class="fa fa-envelope fa-lg"></span></span></span>Email: <a href="mailto:help@maine.edu">help@maine.edu</a></li>
<li class="list-group-item"><span aria-label="span widget" contenteditable="false" role="region" tabindex="-1"><span aria-label="icon" contenteditable="false" role="region" tabindex="-1"><span aria-hidden="true"
class="fa fa-phone-square fa-lg"></span></span></span>Phone: <a href="tel:1-800-696-4357">1-800-696-4357</a><br>
<em>Phone or Chat preferred for critical issues</em>
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<h3 class="panel-title"><span aria-hidden="true" class="glyphicon glyphicon-time" style="margin-right:15px;"></span>Support Hours</h3>
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<div class="panel-body"><em>Support hours for phone, chat and email support (Eastern USA time zone)</em>
<p><span style="font-size: 13px;">Spring 2022</span></p>
<p style="text-align: center;"><span style="color:#ff0000;"><em>The IT Help Desk will be closed Monday, February 21, 2021 in observation of the Presidents' Day holiday.</em></span></p>
<ul>
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<li>Friday - 7:30am to 5:00pm</li>
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<h3 class="panel-title pull-left">Useful Links</h3>
<div class="pull-right"></div>
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<div class="ModuleContent panel-body">
<div style="overflow: hidden;">
<p><a class="btn btn-primary btn-block" href="https://itservices.maine.edu/" style="border-radius:12px; white-space:unset;">IT Service Catalog</a></p>
<p><a class="btn btn-primary btn-block" href="https://mycampus.maine.edu" style="border-radius:12px; white-space:unset;">Mycampus Portal</a></p>
<p><a class="btn btn-primary btn-block" href="http://accounts.maine.edu" style="border-radius:12px; white-space:unset;">User Account Management</a></p>
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<div style="overflow: hidden;">
<div style="text-align:center; padding-top:14px;">
<a href="https://get.teamviewer.com/helpdesk4me" style="border-bottom:none;">
<img alt="Download TeamViewer" src="https://upload.wikimedia.org/wikipedia/commons/9/90/TeamViewer_logo.svg" style="width: 250px; height: 57px;"></a>
<p><em>Download TeamViewer remote support tool.</em></p>
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<h3 class="panel-title pull-left">About IT</h3>
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<li><span aria-label="icon" contenteditable="false" role="region" tabindex="-1"><span aria-hidden="true"
class="fa fa-laptop fa-2x"></span></span><a href="https://maine.edu/information-technology">About University Services: Information Technology</a></li>
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