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Submitted URL: http://t.dm.maytag.com/r/?id=h5656e2f5%2C5102d4f5%2C41f18d7a
Effective URL: https://www.maytag.com/return-policy.html
Submission Tags: falconsandbox
Submission: On February 18 via api from US — Scanned from DE

Form analysis 4 forms found in the DOM

<form class="header-search-form" action="">
  <div class="header-search-form__search-items">
    <div class="header-search-form__input">
      <input type="search" maxlength="255" placeholder="Search" aria-label="Search" class="form-input header-search-input" data-suggestion-api-product="https://www.maytag.com/ws/v2/maytag-us/products/combinedsuggestions"
        data-suggestion-api-content="https://www.maytag.com/services/search/suggestions.json?suggest.dictionary=en_US&amp;suggest.cfq=maytag"
        data-search-api-document="https://www.maytag.com/services/search/contents.json?query=&amp;pageSize=12&amp;fields=FULL&amp;type=Document&amp;currentPage=1&amp;lang=en_US&amp;brand=maytag&amp;cp=%2Fcontent%2Fmaytagv2%2Fen_us%2Freturn-policy&amp;10=12"
        data-search-locale="en_US" data-search-path="/results.html">
      <div class="header-search-form__clear" aria-label="Clear Search button">
        <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg">
          <path
            d="M13.7 0.3C13.3 -0.1 12.7 -0.1 12.3 0.3L7 5.6L1.7 0.3C1.3 -0.1 0.7 -0.1 0.3 0.3C-0.1 0.7 -0.1 1.3 0.3 1.7L5.6 7L0.3 12.3C-0.1 12.7 -0.1 13.3 0.3 13.7C0.5 13.9 0.7 14 1 14C1.3 14 1.5 13.9 1.7 13.7L7 8.4L12.3 13.7C12.5 13.9 12.8 14 13 14C13.2 14 13.5 13.9 13.7 13.7C14.1 13.3 14.1 12.7 13.7 12.3L8.4 7L13.7 1.7C14.1 1.3 14.1 0.7 13.7 0.3Z"
            fill="#353535"></path>
        </svg>
      </div>
    </div>
    <span class="header-close-button-icon hide" tabindex="0" aria-label="Clear Search button">
      <svg viewBox="0 0 500 500" width="16" height="16" class="icon icon-close">
        <path
          d="M278.4,250L494.1,34.3c7.8-7.8,7.8-20.6,0-28.4c-7.8-7.8-20.6-7.8-28.4,0L250,221.6L34.3,5.9C26.4-2,13.7-2,5.9,5.9C-2,13.7-2,26.4,5.9,34.3L221.6,250L5.9,465.7c-7.8,7.8-7.8,20.6,0,28.4c3.9,3.9,9.1,5.9,14.2,5.9s10.3-2,14.2-5.9L250,278.4l215.7,215.7c3.9,3.9,9.1,5.9,14.2,5.9s10.3-2,14.2-5.9c7.8-7.8,7.8-20.6,0-28.4L278.4,250z">
        </path>
      </svg>
    </span>
    <button type="submit" class="header-search-button" aria-label="Submit search data" aria-haspopup="dialog" aria-expanded="false" id="search" aria-controls="search" tabindex="0">
      <span class="header-search-button-icon">
        <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg">
          <path fill-rule="evenodd" clip-rule="evenodd"
            d="M19.1335 9.80001C19.1335 11.9333 18.4668 13.8 17.2668 15.4L21.2668 19.5333C21.8002 20.0667 21.8002 20.8667 21.2668 21.4C21.0002 21.6667 20.6002 21.8 20.3335 21.8C20.0668 21.8 19.6668 21.6667 19.4002 21.4L15.4002 17.4C13.9335 18.6 11.9335 19.2667 9.80016 19.2667C4.60016 19.2667 0.333496 15 0.333496 9.80001C0.333496 4.60001 4.60016 0.333344 9.80016 0.333344C15.0002 0.333344 19.1335 4.60001 19.1335 9.80001ZM3.00016 9.80001C3.00016 13.5333 6.06683 16.4667 9.80016 16.4667C13.5335 16.4667 16.6002 13.5333 16.6002 9.80001C16.6002 6.06668 13.5335 3.00001 9.80016 3.00001C6.06683 3.00001 3.00016 6.06668 3.00016 9.80001Z"
            fill="black"></path>
        </svg>
      </span>
    </button>
    <div class="header-search-close" tabindex="0">
      <span class="header-search-close__text"> Close </span>
    </div>
  </div>
  <div class="header-suggestions-panel" data-no-results-message="No Matching Results">
    <div class="header-suggestions-panel__left">
      <div class="header-suggestions-combined suggestions-disabled">
        <div class="header-suggestions-combined header-suggestions-top">
          <span class="header-suggestions-term"> Suggestions </span>
        </div>
        <div class="header-suggestions-items"></div>
      </div>
      <div class="header-suggestions-content">
        <div class="header-suggestions-content header-suggestions-top">
          <span class="header-suggestions-term"> Content &amp; Manuals </span>
          <span class="header-suggestions__view-all">
            <a class="header-suggestions__view-all-link" aria-label="View All link for CONTENT &amp;amp; MANUALS" href="">View all</a>
          </span>
        </div>
        <div class="header-suggestions-items"></div>
      </div>
    </div>
    <div class="header-suggestions-panel__right">
      <div class="header-suggestions-panel__products" data-products-text="Recommended Products" data-view-all-aria-label="View All link for RECOMMENDED PRODUCTS" data-view-all="View all">
      </div>
    </div>
  </div>
</form>

<form class="header-search-form" action="">
  <div class="header-search-form__search-items">
    <div class="header-search-form__input">
      <input type="search" maxlength="255" placeholder="Search" aria-label="Search" class="form-input header-search-input" data-suggestion-api-product="https://www.maytag.com/ws/v2/maytag-us/products/combinedsuggestions"
        data-suggestion-api-content="https://www.maytag.com/services/search/suggestions.json?suggest.dictionary=en_US&amp;suggest.cfq=maytag"
        data-search-api-document="https://www.maytag.com/services/search/contents.json?query=&amp;pageSize=12&amp;fields=FULL&amp;type=Document&amp;currentPage=1&amp;lang=en_US&amp;brand=maytag&amp;cp=%2Fcontent%2Fmaytagv2%2Fen_us%2Freturn-policy&amp;10=12"
        data-search-locale="en_US" data-search-path="/results.html">
      <div class="header-search-form__clear" aria-label="Clear Search button">
        <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg">
          <path
            d="M13.7 0.3C13.3 -0.1 12.7 -0.1 12.3 0.3L7 5.6L1.7 0.3C1.3 -0.1 0.7 -0.1 0.3 0.3C-0.1 0.7 -0.1 1.3 0.3 1.7L5.6 7L0.3 12.3C-0.1 12.7 -0.1 13.3 0.3 13.7C0.5 13.9 0.7 14 1 14C1.3 14 1.5 13.9 1.7 13.7L7 8.4L12.3 13.7C12.5 13.9 12.8 14 13 14C13.2 14 13.5 13.9 13.7 13.7C14.1 13.3 14.1 12.7 13.7 12.3L8.4 7L13.7 1.7C14.1 1.3 14.1 0.7 13.7 0.3Z"
            fill="#353535"></path>
        </svg>
      </div>
    </div>
    <span class="header-close-button-icon hide" tabindex="0" aria-label="Clear Search button">
      <svg viewBox="0 0 500 500" width="16" height="16" class="icon icon-close">
        <path
          d="M278.4,250L494.1,34.3c7.8-7.8,7.8-20.6,0-28.4c-7.8-7.8-20.6-7.8-28.4,0L250,221.6L34.3,5.9C26.4-2,13.7-2,5.9,5.9C-2,13.7-2,26.4,5.9,34.3L221.6,250L5.9,465.7c-7.8,7.8-7.8,20.6,0,28.4c3.9,3.9,9.1,5.9,14.2,5.9s10.3-2,14.2-5.9L250,278.4l215.7,215.7c3.9,3.9,9.1,5.9,14.2,5.9s10.3-2,14.2-5.9c7.8-7.8,7.8-20.6,0-28.4L278.4,250z">
        </path>
      </svg>
    </span>
    <button type="submit" class="header-search-button" aria-label="Submit search data" aria-haspopup="dialog" aria-expanded="false" id="search" aria-controls="search" tabindex="0">
      <span class="header-search-button-icon">
        <svg width="22" height="22" viewBox="0 0 22 22" fill="none" xmlns="http://www.w3.org/2000/svg">
          <path fill-rule="evenodd" clip-rule="evenodd"
            d="M19.1335 9.80001C19.1335 11.9333 18.4668 13.8 17.2668 15.4L21.2668 19.5333C21.8002 20.0667 21.8002 20.8667 21.2668 21.4C21.0002 21.6667 20.6002 21.8 20.3335 21.8C20.0668 21.8 19.6668 21.6667 19.4002 21.4L15.4002 17.4C13.9335 18.6 11.9335 19.2667 9.80016 19.2667C4.60016 19.2667 0.333496 15 0.333496 9.80001C0.333496 4.60001 4.60016 0.333344 9.80016 0.333344C15.0002 0.333344 19.1335 4.60001 19.1335 9.80001ZM3.00016 9.80001C3.00016 13.5333 6.06683 16.4667 9.80016 16.4667C13.5335 16.4667 16.6002 13.5333 16.6002 9.80001C16.6002 6.06668 13.5335 3.00001 9.80016 3.00001C6.06683 3.00001 3.00016 6.06668 3.00016 9.80001Z"
            fill="black"></path>
        </svg>
      </span>
    </button>
    <div class="header-search-close" tabindex="0">
      <span class="header-search-close__text"> Close </span>
    </div>
  </div>
  <div class="header-suggestions-panel" data-no-results-message="No Matching Results">
    <div class="header-suggestions-panel__left">
      <div class="header-suggestions-combined suggestions-disabled">
        <div class="header-suggestions-combined header-suggestions-top">
          <span class="header-suggestions-term"> Suggestions </span>
        </div>
        <div class="header-suggestions-items"></div>
      </div>
      <div class="header-suggestions-content">
        <div class="header-suggestions-content header-suggestions-top">
          <span class="header-suggestions-term"> Content &amp; Manuals </span>
          <span class="header-suggestions__view-all">
            <a class="header-suggestions__view-all-link" aria-label="View All link for CONTENT &amp;amp; MANUALS" href="">View all</a>
          </span>
        </div>
        <div class="header-suggestions-items"></div>
      </div>
    </div>
    <div class="header-suggestions-panel__right">
      <div class="header-suggestions-panel__products" data-products-text="Recommended Products" data-view-all-aria-label="View All link for RECOMMENDED PRODUCTS" data-view-all="View all">
      </div>
    </div>
  </div>
</form>

POST /content/maytagv2/en_us/return-policy.whr.commerce.login.json

<form id="login-form" class="form form-ajax login-registration-form" action="/content/maytagv2/en_us/return-policy.whr.commerce.login.json" method="POST" data-analytics-success="loginSuccess" data-analytics-fail="loginFail"
  data-form-success="https://www.maytag.com/store/maytag-us/en_US/your-account/dashboard" data-form-required-message="Please fill out this field."
  data-wish-list-service-products-url="https://www.maytag.com/ws/v2/maytag-us/users/current/wishlists/default/products" data-update-quantity-service="https://www.maytag.com/ws/v2/maytag-us/users/current/carts/current/entries/"
  data-termsandcond-endpoint="/ws/v2/maytag-us/stores/accept" data-sitename="maytag" novalidate="">
  <input type="hidden" name="login.redirect" value="https://www.maytag.com/store/maytag-us/en_US/your-account/dashboard">
  <p class="form-req-message">
    <abbr class="form-req" title="Required Information">*</abbr> Required Information
  </p>
  <div class="form-submit-error"> Generic form submit error message if an error response is not returned or is empty but an error has occurred. <a href="#">Link Example</a>
  </div>
  <fieldset class="form-group">
    <label class="form-label" for="headerSigninEmail-1763390452" id="headerSigninEmailLabel-1763390452"><abbr class="form-req" title="Required Information">*</abbr> Email Address:</label>
    <input class="form-input" name="headerSignin_Email" id="headerSigninEmail-1763390452" type="email" maxlength="255" aria-describedby="headerSigninEmailLabel-1763390452" autocomplete="email" data-form-type-message="Please enter a valid email"
      data-form-required-message="Email is required" required="">
  </fieldset>
  <fieldset class="form-group">
    <div class="form-label-wrapper">
      <label class="form-label" for="modalSigninPassword-1763390452" id="modalSigninPasswordLabel-1763390452"><abbr class="form-req" title="Required Information">*</abbr> Password:</label>
    </div>
    <div class="form-password-control-container">
      <input class="form-input" name="headerSignin_Password" id="modalSigninPassword-1763390452" type="password" maxlength="20" autocomplete="current-password" aria-describedby="modalSigninPasswordLabel-1763390452"
        data-form-required-message="Password is required" required="">
      <button type="button" class="form-label form-show-password-label show-pass" tabindex="0">Show</button>
      <button type="button" class="form-label form-show-password-label hide-pass hidden" tabindex="0">Hide</button>
    </div>
  </fieldset>
  <fieldset class="form-group">
    <p class="login-forgot-password-edit">
      <a href="/login/forgot-password.html" class="login-forgot-password-link" title="Forgot Password">Forgot your Password?</a>
    </p>
  </fieldset>
  <fieldset class="form-group termsAndConWrapper" style="display:none">
    <legend class="form-group-item">
      <label class="form-checkbox" for="termsAndContd">
        <input class="form-checkbox-input" type="checkbox" name="termsAndContd" id="termsAndContd" value="no" data-form-required-message="Please accept the Privacy Notice and Terms of Use." data-form-multiple="termsAndContd">
        <span class="form-checkbox-text"> * I agree to the <a href="/services/about/terms-and-conditions.html" target="_blank" title="Terms of Use">Terms of Use</a> and acknowledge the
          <a href="/services/about/privacy-policy.html" target="_blank" title="Privacy Notice">Privacy Notice</a>
        </span>
      </label>
      <input type="hidden" class="termsCondError" value="">
    </legend>
  </fieldset>
  <div class="form-buttons">
    <button class="form-button" type="submit">SIGN IN</button>
  </div>
</form>

<form class="form login" id="login-form-additional" novalidate="">
  <h3 class="login-title login-title--complete-account">Complete Your Account</h3>
  <p class="sso-notice">Maytag will be using the following information we gathered from the external platform you selected to create your account.</p>
  <div id="sign-in-form-confirmation" class="user-data-container"></div>
  <input class="form-checkbox-input" type="hidden" name="register_marketing" id="registerMarketing" value="true">
  <fieldset class="form-group">
    <div class="form-group-item">
      <label class="form-checkbox" for="termsAndCond">
        <input class="form-checkbox-input" type="checkbox" name="termsAndContd" id="termsAndCond" value="no" data-form-required-message="Please accept the Privacy Notice and Terms of Use." required="" data-form-multiple="termsAndContd">
        <span class="form-checkbox-text"> * I agree to the <a href="/services/about/terms-and-conditions.html" target="_blank" title="Terms of Use">Terms of Use</a> and acknowledge the
          <a href="/services/about/privacy-policy.html" target="_blank" title="Privacy Notice">Privacy Notice</a>
        </span>
      </label>
    </div>
  </fieldset>
  <div class="form-buttons form-buttons--complete-account">
    <button class="form-button" id="complete-account" type="submit">Create an Account</button>
  </div>
</form>

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Our team is happy to help with returns for products you purchased through
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appliance cleaners. Have your order number or product serial number handy and we
can help you through the process.

 

NOTE: We only accept returns for products purchased directly from Maytag.com. If
you purchased a product at another retailer, please contact that retailer
regarding your return.





MAJOR APPLIANCE

GUEST USERS

RETURNS WITHIN 30 DAYS — NO RETURN FEES

Not happy with your new product? No matter the reason, it's no problem. Request
your return within 30 days from the date of delivery for a product refund of
products that are in new and unused condition. Simply call 1-866-698-2538 with
your order number or product serial number handy.

 

Delivery, shipping and service fees will not be refunded.

RETURNS WITHIN 45 CALENDAR DAYS

PRODUCTS DAMAGED UPON DELIVERY

(Damage including scratches, dents, chips, and other damage from defects in
materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return,
exchange or repair within 30 calendar days by calling us at 1-866-698-2538.

 * For an exchange, you will not be charged any additional delivery, shipping or
   service fees. Depending on the new item’s price difference, you’ll receive a
   credit or charge to the credit card used to purchase the original product.
 * For a return, you will receive a product refund, but delivery, shipping and
   service fees will not be refunded. Please call us to discuss the nature of
   the damage and confirm that you qualify for the product refund.
 * If you’re interested in a repair, just call the same number to schedule
   service.

MAJOR APPLIANCE RETURNS FOR ANY OTHER REASON

If you're not happy with your product for any other reason, you have up to 45
calendar days to request a return. An additional restocking fee of 15% of the
product cost will be applied, with a $50 minimum. Original delivery, shipping
and service fees will not be refunded. Please call us at 1 (800) 422-1230 to
arrange for the return.

NOTE: If you're returning a product from Hawaii, your return will only be
subject to a flat $50 restocking fee.

AFTER 45 CALENDAR DAYS

If the 45-day return window has passed, and your product is still under
warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1-866-698-2538 so we better understand how
to help your situation.

ACCOUNT HOLDERS

RETURNS WITHIN 60 DAYS — NO RETURN FEES

Enjoy peace of mind with 60 day returns on major appliances for Maytag.com
Account Holders. Request your return within 60 days from the date of delivery
for a product refund of your unused major appliance. Simply call 1-866-698-2538
with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded

PRODUCTS DAMAGED UPON DELIVERY

(Damage including scratches, dents, chips, and other damage from defects in
materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return,
exchange or repair within 60 calendar days by calling us at 1-866-698-2538.

 * For an exchange, you will not be charged any additional delivery, shipping or
   service fees. Depending on the new item’s price difference, you’ll receive a
   credit or charge to the credit card used to purchase the original product.
 * For a return, you will receive a product refund, but delivery, shipping and
   service fees will not be refunded. Please call us to discuss the nature of
   the damage and confirm that you qualify for the product refund.
 * If you’re interested in a repair, just call the same number to schedule
   service.

After 60 Calendar Days

If the 60-day return window has passed, and your product is still under
warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1-866-698-2538 so we better understand how
to help your situation.

CREATE AN ACCOUNT

Not an Account Holder? On top of 60-day returns, discover how you can access
additional savings, free delivery, installation and haul-away on major and
countertop appliances. Create an account to unlock your exclusive perks.

Create a Maytag account.


PARTS & ACCESSORIES

RETURNS FOR MAJOR APPLIANCE PARTS & ACCESSORIES

Get a refund when you request your return within 30 calendar days after the date
of delivery.

 

Simply call 1-866-698-2538 with your order number or product serial number handy
and we can provide you with available options. For some products, we may be able
to help arrange return shipping. Most often, we will ask you to ship the product
back using a method that provides a tracking number. Original shipping and
handling and return postage charges will not be refunded.

RETURNS FOR YUMMLY® SMART THERMOMETER

WITHIN 30 CALENDAR DAYS

You may return your Smart Thermometer within 30 days of purchase for a full
refund of your product purchase price or a replacement product. Return shipping
is FREE. Please call us at 1 (866) 698-2538 to initiate a return and obtain a
prepaid shipping label which you may use to send the item back to us in new and
unused condition. Free return shipping is only available for U.S. consumers who
directly call this number. Once we validate the returned items have arrived, you
will receive a confirmation email and your return will be processed. Accounts
will be credited within 7-10 business days once items are received and processed

AFTER 30 CALENDAR DAYS

If the 30-day return window has passed, and your product is still under
warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (866) 698-2538 so we better understand
how to help your situation.

RETURNS FOR WATER FILTERS

For returns and refunds call 1-800-442-9991 Monday – Friday, 8am – 6pm (ET),
closed on weekends. Your product(s) may be returned within 30 days from the date
of shipment. The product(s) must be in unused condition and in original
packaging material. You are responsible for return shipping & handling charges.
Returns can only be made using UPS shipping services. Original shipping and
handling and return postage charges will not be refunded.

If you need to return your merchandise for any reason, repack your product(s) in
the original packing materials. Call 1-800-442-9991 (Monday – Friday, 8am – 8pm
ET) to secure a Return Authorization.


RETURNS FOR APPLIANCE CLEANERS

For returns and refunds call 1 (800) 643-0961 Monday – Friday, 8am – 6pm (ET),
closed on weekends. Your product(s) may be returned within 30 days from the date
of shipment. The product(s) must be in unused condition and in original
packaging material. You are responsible for return shipping & handling charges.
Original shipping and handling and return postage charges will not be refunded.


WHAT TO EXPECT

Once your product has been received by us, please allow approximately two weeks
to process your refund, less any return fees or adjustments. Refunds will be
issued to the card used for your purchase. If you have not received your refund
after two weeks, please contact us at 1 (866) 698-2538 for major appliances and
major appliance parts & accessories, 1 (800) 541-6390 for water filters, or 1
(800) 643-0961 for appliance cleaners.

We have the right to refuse refunds or exchanges that do not comply with our
Returns Policy.


CANCELLATIONS

You can cancel an order as long as we have not started the shipping or delivery
process. To cancel an order, please call us at the numbers listed above with
your order number handy. We will refund your product purchase price as well as
delivery, shipping, and service fees. If canceling an item within an order means
your order is no longer eligible for a discount or promotion, we will
recalculate your total purchase price and apply applicable charges to your
selected payment method.

 

If we have started the shipping or delivery process, you will need to initiate a
return by following our return policy.

 

You can check your order status at https://www.maytag.com/track-my-order.html




QUESTIONS?

Contact us for support to find the answers you’re looking for.

Chat live with an expert

Call customer service
1-800-344-1274

Mon–Fri: 8AM–6PM ET,
Closed on weekends.




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